Employees
As of 31/12/2021, FPT’s human resource scale increased by 21.3% over the same period, reaching 37,180 people. The technology sector continued to play a significant role with 24,068 employees, accounting for 64.7% of the total workforce, up 28.5% YoY. It was also the core force that contributed to expanding the Made-by-FPT ecosystem and creating a new growth engine for the Corporation in the long term.
FPT’s workforce by operating sectors
Understanding the significant role of human resources in the Corporation’s sustainable development, FPT’s human resource management focuses in three principal activities which include: (1) Nurturing diversity & inclusion culture; (2) Nurturing young talent; (3) Continuously improving welfare and remuneration policies.
Therefore, our great efforts in human resource activities were well-recognized by prestigious organizations worldwide. For example, in 2021, FPT was named one of “The best places to work in information technology, software and applications, and e-commerce” by Anphabe and Intage research company. In addition, in the global IT service segment, FPT Software (a subsidiary of FPT Corporation) was listed as one of the “Asia’s Best Place to Work for” 2021 based on an exclusive survey conducted by HR Asia Magazine with 30,000 employees from 581 Vietnamese enterprises.
Nurturing diversity & inclusion of culture
The stable local and international human resources have been the basis for the diversification in FPT’s working environment as a leading enterprise with the global reach. Diversity and differences in qualifications, age, religion, location, ethnicity, personal characteristics… were highly respected. FPT accepted everyone as their authentic selves with their own strengths and weaknesses. Concurrently, it facilitated employees to improve self-motivation and self-leadership. While Gen Z can be considered a mighty force with differences and potentials, we will always be ready to be an attractive workplace for them to learn and dedicate to the IT sector.
Improving gender equality
Although the tech industry is characterized by its high proportion of male employees, FPT has always strived to keep equal and fair opportunities for all employees. In 2021, the number of female employees increased by 21.4 % over the same period, similar to the growth rate of male employees at 21.3%. Specifically, the number of female managers also increased by 17.5 % compared to the 10.9% growth rate of male managers.
FPT’s human resource structure by gender
Promoting human resource diversification
As a global technology group, FPT has focused on expanding only the business scale but also the use of local human resources and experts with competitive advantages and deep insights into each market. Therefore, FPT’s workforce has constantly expanded in terms of nationality and location. As of 2021, there were 37,180 employees in 26 countries and territories with 52 different nationalities, such as the USA, Japan, Germany, UK, France, Slovakia, Philippines, and India… Overseas, FPT has nearly 3,000 employees working in Asia, Europe, and America, mainly in Japan. With diverse human resources working worldwide, FPT has been promoting the wisdom of diverse human resources on a global scale, contributing to the sustainable growth of the Corporation.
Promoting career opportunities for youth with different educational backgrounds
FPT’s human resources continued its rejuvenation, with an average recruit age of 29 (compared to 30 in 2020). The proportion of employees under 30 accounted for 63.5% of the total workforce, equivalent to 23,626 people. The number of employees over 50 years old accounted for only 0.7% of the whole staff roster. The rate of managers under 40 years old accounts for 76.7 % of FPT’s entire management staff, equal to 2,022 people. They continued to play an essential role in the growth process, affirming the position of the leading technology company in Vietnam.
FPT’s human resource structure by education and by age
| Criteria | Number of manpower (person) | Ratio to total workforce |
| Education | ||
| Below degree level | 7,857 | 21.1% |
| Undergraduate and postgraduate | 29,323 | 78.9% |
| Age | ||
| Under 30 | 23,626 | 63.5% |
| From 30 – 50 | 13,298 | 35.8% |
| Over 50 | 256 | 0.7% |
Leadership age demographic
Nurturing young talents
Developing high-quality technological human resources
The critical point in FPT’s development strategy is to identify human resources as the core value to achieve strategic business goals during the past 34 years. With a commitment to developing high-quality human resources not only for FPT but also for the Vietnamese economy, the Corporation has been training hundreds of thousands of students in the FPT Education system from high school to university and graduate level. Therefore, FPT has always focused on developing young and creative talents. In fact, they have been creating a positive motivation for the working environment, meeting the increasing needs of functional departments, and potentially joining the management team. In addition, FPT organized fresher and intern training programs every year to provide advanced technical knowledge and skills, practical work experience, and many new and exciting “issues” for young talents to unleash their ability. With an increasingly large staff size and double-digit growth rate, FPT will continue to promote the incubation and nurturing of young talents and future successors in the coming time.
Typical talent incubation programs:
- FPT Software Academy – the training program for professional developers of FPT Software (FPT’s subsidiary) for all students in the IT sector across the country. FPT Software Academy offers career opportunities and a professional training environment according to international standards with the mission of providing and training high-quality technology human resources for major global projects. This is the starting place for the successes of leading IT engineers in the future.
- MiniMBA – the training program for potential high-quality staff. MiniMBA shortens and distills the most quintessential content of the MBA program, organized by FPT Corporate University in collaboration with the FPT School of Business & Technology. The program aims to help learners consolidate core management knowledge as well as systematize essential and professional management skills for modern business administration and governance. It also helps improve their capacity, leadership, and business network development through the multi-dimensional exchange of experiences.
- FPT Innovation Award – iKhien is an annual award to honor practical innovations that go into long-term operation and encourage the spirit of creativity in the Corporation. The program has been continuously implemented for many years, contributing to exploiting the creative potential of FPT people. Moreover, those initiatives under the FPT innovation award were not only replicated and implemented within FPT but also went to external markets to make impacts on society.
- The core staff training program helps young talents hone their knowledge and skills as well as improve leadership and management capacity to become the next generation of FPT leaders.
- In 2021, in addition to promoting friendship and cooperation with domestic and foreign universities, FPT has established the Alumni Network of Hanoi University of Science and Technology at FPT (HUSTA – FPT), contributing to act as a bridge to bring young talented students to FPT and support them in their work and life after graduation. Furthermore, the network also tightened the solidarity among the Hanoi University of Science and Technology alumni community in FPT.
Developing into a learning organisation and encouraging personal development
Technology requires constant change and creativity. FPT has built generations of employees who constantly learn and strive to meet the requirements. All employees of level 2.4 and above must attend the annual training programs of the Corporation or complete at least one MOOC (Massive Open Online Course).
In 2021, although the prolonged pandemic challenged business operations and training activities, especially in-depth professional training, training programs were still widely deployed throughout the Corporation with 8,289 training courses, an increase of 25% YoY. In particular, the total number of training sessions on MOOCs increased by 234%. The number of new technology certificates also rose from 2,815 in 2020 to 4,768 in 2021, a corresponding increase of 69%.
Training indicators in 2021
| No. | Indicators | 2021 |
| 1 | Training budget | 99.3 billion VND |
| 2 | Number of training courses | 8,289 courses |
| 3 | Training sessions | 818,580 sessions |
| 4 | Number of training hours | 3,803,220 hours |
| 5 | Training sessions per person | 23 sessions/person |
| 6 | Training hours per person | 91 hours/person |
| 7 | Number of technology certificates | 4,768 certificates |
Expansion of experience through internal rotation
In February 2021, FPT Digital Company Limited (FPT Digital) was established. Mr. Hoang Viet Anh, FPT Executive vice president, was appointed to be the Chairman of FPT Digital concurrently. In addition, Mr. Tran Huy Bao Giang was reassigned to be CEO of FPT Digital..
In 2021, FPT’s functional directors had some changes. Specifically, Mr. Vo Dang Phat, former Director of the Multi-Industry P&L Management Center (in the Korean market) under FPT Software, was appointed the Chief Marketing & Communication Officer of FPT in July 2021. In addition, Ms. Pham Thi Quynh Vi, former Head of Quality Assurance and Control Department of FPT Software, was reassigned to the Chief Quality Officer of FPT in June 2021.
Such rotation is part of FPT’s leadership development and rotational program that has been deployed since 2014 to prepare chief executives for FPT and its subsidiaries. Accordingly, FPT leaders will be rotated into various business segments to develop diverse experiences and improve leadership and management capacity, enhancing stable development for the Corporation in the upcoming years. The internal rotation has become the lifeblood of FPT for many years to increase work efficiency and promote innovation; creating conditions for the development and improvement of knowledge, leadership, and management skills of staff at all levels in FPT; Discovering, fostering, and making the next generation of managers at all levels.
Continuously improving welfare and remuneration policies
Supporting employees’ lives during the pandemic
In 2021, to cope with the severe effects of the pandemic, FPT continuously offered timely support policies to ensure each employee’s safety, health, and daily life. The remote working regime was deployed at all subsidiaries. The Corporation also quickly cooperated closely with the authorities and related parties to safely bring our people abroad back home. We also had all employees and family members vaccinated at the soonest time.
In order to ensure a stable life for employees affected by the Covid-19 pandemic, FPT issued and implemented directives and policies of financial and in-kind support throughout the organization.
It promptly implemented the “Orange-shirt soldiers” program to honor inspiring collectives and individuals with a high spirit of efforts in the pandemic.
Improving employee’s well-being through a competitive remuneration policy
More than ever, we deeply understand that human resources are the core strength to bring businesses to new heights and to achieve strategic goals.
In the coming time, FPT will focus on renewing remuneration policies, enhancing the employee experience, putting employees at the center, and taking care of employees and their families.
FPT has always focused on building a competitive remuneration policy, ensuring competitive income and bonuses. Therefore, employees are evaluated regularly and equally based on the “Work more – Earn more” criteria.
FPT’s remuneration policy includes three components: Salary by job title, Salary by individual performance, Support payment.
Salary by job title: Based on salary survey reports of some reputable human resource consulting companies globally and adjusted according to the job title in line with the Corporation’s development, labor market, and inflation index (CPI) of Vietnam. In addition, employees also receive the 13th-month Bonus paid on FPT’s birthday anniversary and New Year.
Salary by individual performance: Employees’ achievements were consistently recognized and rewarded promptly, reasonably, and transparently. Especially in recent years, FPT has implemented a policy of lump-sum income, whereby monthly/quarterly payments will change according to actual work results. In addition, FPT especially encouraged start-up activities with a commitment to a desirable bonus rate.
Support payment: Support costs for travel items, phone charges, part-time jobs, long-term work abroad were regularly reviewed under actual situations.
Along with the above remuneration policies and the welfare regimes in accordance with the Law (social/medical/unemployment insurance…), FPT also builds different welfare regimes to care for employees and their relatives. For example, the Periodic Health Checkup Program was organized annually for all employees who have signed official labor contracts. Employees who have made extraordinary contributions would be entitled to the housing support policies. Furthermore, employees and relatives would receive discounts when purchasing FPT’s services and products. In addition to the standard insurance regimes following the Law, all FPT employees have the FPT care health insurance depending on the staff level. Even their family members are also supported with health insurance packages at reasonable fees.
Incentives for high achieving employees
To evaluate personnel in a comprehensive, effective, fair, and transparent manner, the performance results of employees were assessed with clear goals and metrics. The Corporation has been monthly tracking the performance of employees using the performance management and evaluation platform (iPMS) and quarterly assessing the OKR of individuals. The “Think big” spirit in setting OKRs has become the driving force to improve employee performance.
In order to strengthen the long-term interest engagement of young senior managers with the Corporation, we also implemented an ESOP (Employee Stock Ownership Plan) for those making remarkable contributions, those of high potential and those who display long-term commitment.
Furthermore, FPT recognized employees’ achievements and efforts via Gold bonuses (1 gold = 1,000 VND) on the MyFPT application – the software developed to engage and enhance employees’ experience. Accordingly, every achievement or piece of good work was publicly recognized and awarded Gold by the reporting leaders. In 2021, the Corporation disbursed up to 50 billion VND in incentive bonuses to recognize employees’ contributions timely. Besides, FPT organized annual programs to honor individuals and teams with excellent achievements in the year at all levels. FPT Under 35, Top 100 FPT… were held on a large and creative scale, motivating staff who had made significant contributions to the Corporation. The recognition was also the gratitude to employees’ family members – who always got their back.
Compliance with the provisions of the labor law
In 2021, due to Covid-19, while many firms shrank their workforce and cut off working hours and wages, FPT maintained stable work and income for employees and complied with the Labour Code thanks to its ability to ensure business continuity and productivity excellence.
FPT has been one of the few Vietnamese enterprises with unique corporate cultural values, which creates a distinctive advantage in attracting talents and enhancing cohesion among staff members or between them and the Corporation. With the philosophy of providing each member with a great personal and professional life and the best conditions to grow, FPT is committed to a fair, transparent, diversified, and inclusive working environment, based on the principle of gender equality in recruitment, employment, training, payment, remuneration, reward, and promotion, social insurance, health insurance, unemployment insurance, working conditions, labor safety, working time, rest time, and other welfare regimes. Additionally, there was no forced labor or child labor involved in any production and business activities at FPT.
Over the past 34 years, FPT has strictly complied with the employment law to protect employees’ rightful benefits fully. 100% of FPT’s employees participated in collective labor agreements at all levels.
Shareholders and Investors
In 2021, FPT stock received significant attention from domestic and foreign investors due to its strong growth potential and high stock liquidity with an average trading volume of 2.4 million shares/session. Transaction value doubled compared to 2020, reaching 52.5 trillion VND. The stock price closed on December 31, 2021, at VND 93,000/share, an increase of over 50% compared to the beginning of the year, outperforming the rise of VNIndex in 2021.
Financial highlights
Faced with difficulties and challenges caused by the complicated developments of Covid-19, FPT responded flexibly to exploit its position and leverage opportunities and resources to the fullest to ensure the set goals. As a result, revenue and profit before tax (PBT) increased by 19.5% and 20.4%, respectively, reaching 35,657 billion VND and 6,337 billion VND. IT service revenue and PBT for foreign markets increased by 21.2% and 23%, respectively, double the growth rate in 2020. Digital transformation revenue in 2021 witnessed an impressive growth rate at 71.5%, reaching 5,522 billion VND due to the explosive global demand for digital transformation. In addition, earnings from Made-by-FPT products and solutions increased by 42.8%, reaching 713 billion VND, creating a driving momentum to expand FPT’s profit margin in the long term.
2021 was a year full of sublimation for FPT stock. Nevertheless, FPT’s market capitalization continued to conquer a new peak at 84,395 billion VND, up 82.1% over the previous year.
FPT’s market capitalization over the years
As a leading technology enterprise, FPT has always affirmed its top position in the market in all core business areas. In the technology sector, FPT was a pioneer in new technology trends with an ecosystem of Made-by-FPT platforms, solutions, products, and services to meet the needs of organizations and businesses of all sizes. The year 2021 also witnessed the synergistic cooperation between FPT and Base.vn, marking the first steps toward “synergizing digital transformation for a mighty Vietnam”. In telecommunications, we were one of the top three Internet service providers in Vietnam, with infrastructure reaching 94% of provinces in Vietnam. In education, FPT Education was the educational brand with international influence. FPT has been honored to receive outstanding awards from prestigious organizations thanks to those unremitting efforts.
- “Best Companies to Work for in Asia” in 2021, based on an exclusive survey conducted by HR Asia Magazine with 30,000 employees of 581 companies in Vietnam.
- “Vietnam’s Leading Data Center Service Provider” at the Cloud & Data Center 2021 Award Ceremony organized by W.Media Asia Pacific.
- Top 10 listed companies with the best governance capacity and Top 10 enterprises with the best competitiveness directed by the Vietnam Chamber of Commerce and Industry.
Ensuring shareholders’ interests
Financial benefits
The Group has fully paid dividends to shareholders in accordance with the dividend policy approved by the AGM 2021 and publicly announced on the Group’s website. As follows:
- Pay the remainder of 2020 dividend in cash to shareholders at the rate of 10%/par value on June 16, 2021.
- Paying stock dividends in 2020 to shareholders at the rate of 15%, closing on June 2, 2021.
- Advance dividend for the first period of 2021 in cash to shareholders at the rate of 10%/par value on September 1, 2021.
With revenue and profit continuing to grow at double-digit highs, earnings per share (EPS) increased by 21.4% to 4,349 VND/share. Return on equity (ROE) was at a high level of 26.7%.
“Fire proves gold. Adversity proves men”. FPT once again shows its flexible adaptation and resilience in difficulties, reinforcing its position as a leading private technology company and ensuring financial benefits for shareholders and investors.
Non-financial benefits
FPT always fairly and appropriately provided the highest rights of shareholders, which were stipulated in the Corporate Charter and protected by law.
FPT ensures information transparency through specific actions:
- Comply with conflict of interest declarations for managers and suppliers.
- Comply with regulations on information disclosure.
- Disclose monthly and quarterly information about enterprises, production, and business data… accurately, continuously, transparently, and timely.
- Prepare and provide quality financial statements, corporate governance reports, annual reports, and sustainable development reports. Detailed information about the Corporation complied with related regulations and standards.
- Provide bilingual information disclosure (Vietnamese and English) for foreign shareholders and investors to quickly and conveniently keep updated.
- Continually hold domestic and international investor meetings.
In 2021, FPT complied with all critical legal provisions related to corporate governance in general and corporate governance regulations applicable to listed companies. At the same time, to better comply with the regulations on corporate governance, FPT also made efforts to improve the quality of corporate governance according to international standards through the application and increasing adherence to the criteria in the OECD Principles of Corporate Governance, ASEAN Corporate Governance Scorecard and Vietnam Corporate Governance Code of Best Practices co-developed by the State Securities Commission of Vietnam and International Finance Corporation (IFC).
In 2021, FPT was on the list of Top 5 Enterprises with the best corporate governance – in large-cap Group.
Green stock
Following the general trend of encouraging large global enterprises to develop sustainably, be environmentally and socially responsible and increase corporate governance capacity, international investors also consider and carefully evaluate these aspects before making any investment decisions. The “Responsible Investment” trend has gradually penetrated Vietnam’s relatively young capital market through enormous resources from international investment funds, especially in developed countries. Therefore, Vietnamese businesses that focus on sustainable development will quickly mobilize capital and expand their scale. With the desire to bring positive values to Vietnamese society, FPT saw this as an opportunity to take advantage of its leading position in bearing technology and join hands in realizing the Union’s sustainable development goals. United Nations in Vietnam. In addition, the Corporation was also committed to sustainable development. In 2021, FPT continued to maintain its position in the Top 20 VNSI green stocks, with a total ESG score of 76% (2020 total score is 65%).
The Vietnam Sustainable Development Index (VNSI) was officially introduced by the Ho Chi Minh City Stock Exchange – HoSE in July 2017, with a composition of 20 listed companies with environmental, social, and governance best practices. The VNSI Index shows the investment performance of sustainable stocks and attracts international institutional investment funds. The sustainable development score is evaluated based on more than 100 indicators under three pillars: Environment, Society, and Corporate Governance. VNSI index aims at the following objectives:
- Determine sustainable development standards for listed companies.
- Support institutional and individual investors to identify “green” businesses for investment.
- Strengthen the sustainable development trend of the entire economy.
- Define environmental, social, and governance best practice criteria.
- Add a new investment tool, contributing to the growth of the stock market and the economy.
Community
In 2021, the second year in a row, Vietnam’s economy and society continued to be heavily affected by the Covid-19 pandemic. As a leading technology enterprise, we must ensure good growth in business targets and enhance social activities to overcome challenges towards a better society and a prosperous nation.
With the cooperation of 37,180 employees, in 2021, FPT sponsored 183.6 billion VND in total for more than 100 CSR activities, creating practical spiritual and material values for 134,494 people throughout the nation. Activities mainly focus on supporting the community in preventing and controlling Covid-19; digital/high-quality human resources training; helping the underprivileged; blood donation…
Joining hands with the community to fight against Covid-19
Covid-19 has caused millions of people to become infected and lose their jobs. Therefore, with the desire to share with the community to overcome the unprecedented impacts, FPT has implemented 67 activities directly related to preventing the Covid-19 pandemic, with a total amount of 69.5 billion VND and 57,556 beneficiaries.
As soon as 13 field hospitals were established in Ho Chi Minh City and Da Nang, FPT quickly sponsored the IT infrastructure and equipment to promptly support the medical treatment activities of frontline doctors and nurses. Besides, FPT also accompanied the Hope Fund to implement CSR programs that made impacts. The “F0 medicine bag” program for Covid-19 patients has donated more than 26,000 medicine bags. The “Computers for children” program with 3,300 computers awarded to pupils with difficult circumstances in 7 southern provinces. Furthermore, FPT also immediately launched the “Blood of gratitude program” with 4,147 units of blood donated from employees nationwide.
In addition, FPT has also continuously deployed practical support activities such as isolation areas, daily-life items, food, etc., to support isolation work and ensure safety in the social distancing period with meaningful projects such as “Rice bag of Love” and “Strengthening the frontline”. Thousands of rice and vegetable bags were sent directly to poor households, disadvantaged children and people with disabilities in Ho Chi Minh City for their life support. Besides, FPT also accompanied the Hope Fund to support frontline forces, including soldiers, doctors, and medical staff, in the fight against the pandemic using medical supplies. We proudly empowered about 10,000 soldiers, doctors, and medical staff from more than 30 frontline units. Additionally, wherever we’re present, we have isolation and vaccination areas. In 2021, we supported thousands of isolation places and vaccination points at critical localities such as Hanoi, Can Tho, Ho Chi Minh City…
In order to support orphans who unfortunately lost their parents due to Covid-19, FPT initiated and accompanied the Hope Fund to raise 1,000 children aged from 06 to 18 in our Hope School.
Furthermore, the Corporation has also provided cash, necessities, medicines, essential medical supplies, and equipment to more than 13,000 employees and their relatives affected by the Covid-19 pan emic in many provinces and cities across the country with a total value of more than 26 billion VND.
Developing digital high-quality human resources
Highly qualified human resources with comprehensive soft skills are a key growth engine and a competitive advantage of technology companies. Therefore, one of the crucial directions in FPT’s sustainable development strategy is to promote the development of high-quality human resources, especially digital human resources, to meet the market’s needs in the industrial revolution.
There were 74,313 equivalent learners in all educational levels of FPT Education in 2021. EduNext – a learning platform based on the social construction methodology, has been successfully deployed in the FPT education system from universities, colleges, and high schools, with nearly 9,000 teachers and students joining the platform and more than 7,600 training hours.
To facilitate the comprehensive development of talented young students across the nation, FPT Centre for Young Talents (FYT) provides scholarships for students with distinguished academic achievements and national and international awards every year. Currently, more than 550 students have participated in FYT. Through the platform, students are encouraged to pursue their aspirations, exchange ideas, be inspired, and at the same time improve soft skills necessary for their future. As a result, many FYT members grew into influential founders, managers, scientists, and experts domestically and internationally. In 2021, 30 scholarships were granted to young talents with a total amount of 216 million VND respectively.
In order to find, attract and foster talents, in 2021, FPT also spent 97 billion VND to award Nguyen Van Dao scholarships to 9,500 students with excellent academic achievements in many provinces across the country.
FPT also organized the VioEdu online math tournament for elementary and junior high school students across the country, along with student support activities. Not only was it the playground, but it also lit up the passion for learning Math – a subject that builds an essential foundation for future technology engineers. After three seasons with thousands of rounds of competition, the contest has been evaluated as successful when attracting up to 30 million students to participate, affirming its large-scale, prestigious reputation. The tournament was organized based on the VioEdu online learning platform, which applied AI and big data to create personalized questions and exercises. Moreover, during the prolonged social distancing period due to the impact of the pandemic, VioEdu has supported 40,000 schools to evaluate their students.