Click here
  • About Us
    • Letter from chairman
    • General introduction
    • Core values
    • History
    • Strategic vision
    • Operation network
    • Our leaders
    • Social responsibility
    • Awards
    • Partners & customers
  • FPT Ecosystem
    • Technology
    • Telecommunications
    • Education
  • For Investors
    • General meetings of shareholders
    • Information disclosures
    • Report
    • Stock information
    • Corporate governance
  • News and Events
    • News
  • Careers
Menu
  • About Us
    • Letter from chairman
    • General introduction
    • Core values
    • History
    • Strategic vision
    • Operation network
    • Our leaders
    • Social responsibility
    • Awards
    • Partners & customers
  • FPT Ecosystem
    • Technology
    • Telecommunications
    • Education
  • For Investors
    • General meetings of shareholders
    • Information disclosures
    • Report
    • Stock information
    • Corporate governance
  • News and Events
    • News
  • Careers
Search
Close
  • EN
    • VN
Menu
  • EN
    • VN
  • Board’s messages
  • Highlight of 2021
  • Business strategy
  • Business performance analysis
  • ESG report
Menu
  • Board’s messages
  • Highlight of 2021
  • Business strategy
  • Business performance analysis
  • ESG report
Download annual report

Board’s messages

Play Video

“The pressures of Covid-19 continuously muted the impact of business activities worldwide in 2021, specifically in Vietnam. Approximately 62% of employees lost their jobs and 85% of businesses closed or temporarily ceased operating. Millions of children were not able to attend school. Millions of people ran out of money to pay for food and accommodation. It was a life-and-death struggle for so many. As a leading technology firm, FPT is ready with a spirit of “Rebirth”, actively find our place and choose our way to contribute towards the fight against Covid-19 to protect our people and business.”.

Mr. Truong Gia Binh

Chairman

See more

“With determination and technological capabilities, understanding, and dedication, we tightened up with provincial leaders as well as domestic and international customers. FPT devoted all its efforts day and night to both fight against the pandemic and promote socio-economic development strategies and digital transformation strategies for provinces and cities. Continuous investment in expanding new technology solutions and services to complete the comprehensive digital transformation ecosystem for hundreds of thousands of businesses.“

Mr. Nguyen Van Khoa

CEO

See more

Highlight of 2021

“FPT has marked 2021 as a year of transformation in all aspects. With the spirit of endless innovation and creativity and the continuous development of technological solutions and services, as well as flexibility in business activities, operations, and governance. FPT has pioneered using technology as a tool to help to identify and seize all opportunities proactively. FPT has been expanding markets, ensuring employees’ safety, and accompanying organisations and businesses to increase sustainable economic growth..”

Key indicators

35,657

2,235
12,686
20,736

Revenue by business sector

(billion VND)

6,337

1,143
2,395
2,799

Profit before tax by business sector

(billion VND)

Technology
Telecomunications
Education, Investment and Other
Market capitalisation
0
billion VND
  • 82.1%
Total revenue
0
billion VND
  • 19.5%
Revenue
from DX
0
billion VND
  • 72%
Profit
before tax
0
billion VND
  • 20.4%
Offices
and branches
0
countries and territories
Employees
0
person
FPT
Education
0
full time equivalent students
CSR
sponsorship
0 .6
billion VND

Awards and recognition

FPT continues to affirm its position as a leading technology enterprise in the market through major and prestigious awards in Vietnam and around the world.

Loading...

Top 50 most influential businesses in Vietnam

See more

Top 50 most influential businesses in Vietnam

At the “Vietnam’s 50 Best Performing Companies” ceremony organised by Nhip Cau Dau Tu Magazine, FPT made it to the Top 50 most effective businesses in Vietnam for the 10th time. It was also listed in the billion-USD enterprises in the years 2020 – 2021. The Judge Committee chose the Top 50 list according to the business measurement for three consecutive years with three growth indicators: revenue, return on equity (ROE), and earnings per share (EPS). The results aim to assess the corporate governance capacity of enterprises objectively.

Top 50 best-listed companies in Vietnam

See more

Top 50 best-listed companies in Vietnam

For the 9th time, Forbes Vietnam magazine honored FPT in the 50 best-listed companies in Vietnam. Accordingly, FPT is the only technology company in this prestigious annual ranking. This achievement once again acknowledged FPT’s efforts in overcoming challenges, achieving positive business results, and continuously contributing to the development of the business community and the national economy.

Outstanding company in Asia

See more

Outstanding company in Asia

In the Asia Outstanding Companies Poll 2021 (Asia Money), FPT was the only technology firm in Vietnam to be honored. About 1,071 investment fund directors, buy-side analysts, bankers, and research analysts participated in the voting for businesses across 13 capital markets in Asia. The Poll aimed to acknowledge the listed companies that have excelled in financial performance, management team excellence, investor relations and CSR initiatives.

Best company to work for in Asia

See more

Best company to work for in Asia

FPT Software (a subsidiary of FPT Corporation) was one of the excellent enterprises honored as “Best Companies to Work for in Asia” in 2021, based on an exclusive survey conducted by HR Asia Magazine with 30,000 employees of 581 companies in Vietnam. According to HR Asia, the awards named businesses that create excellent employee and leadership cohesion in the workplace, have exceptional human resource policies, attractive remuneration, and produce regularly inspiring internal activities.

Best place to work in IT/Software and Applications/E-Commerce

See more

Best place to work in IT/Software and Applications/E-Commerce

According to Anphabe, FPT won the title of Best Workplace in IT/Software & Applications/E-Commerce for the second time in a row and was also included in the Top 50 Vietnamese Companies with attractive employer brands in 2021. This result was based on a survey of 65,213 employees from within the 595 leading enterprises of 20 industries.

Vietnam’s leading data center service provider

See more

Vietnam’s leading data center service provider

After an in-depth and comprehensive evaluation process by senior judges, at the Cloud & Data Center 2021 Award Ceremony organised by W.Media Asia Pacific, FPT Telecom (a subsidiary of FPT Corporation) was honored as a “Vietnam’s Leading Data Center Service Provider”.

Top 5 Best Corporate Governance Companies

See more

Top 5 Best Corporate Governance Companies

At the Vietnam Listed Companies Awards 2021 Ceremony co-hosted by the Ho Chi Minh City Stock Exchange (HoSE), the Hanoi Stock Exchange, and the Vietnam Investment Review Newspaper, FPT was honored amongst the Top 5 Best Corporate Governance Companies in 2021 – Large-cap group. It is the 4th year in a row that FPT has won this award. According to the Organising Committee, the winners can potentially become candidates for the ASEAN good governance award.

Top 10 Enterprises with the best competitiveness

See more

Top 10 Enterprises with the best competitiveness

At the “Vietnam the Best Companies” 2021 ceremony, FPT was also named amongst the Top 10 listed companies with the best governance capacity and the Top enterprises with the best competitiveness. The event has been hosted annually by the Vietnam Chamber of Commerce and Industry since 2013 based on an evaluation of 21 specific and authentic criteria such as revenue, profit, working capital turnover, quick ratio, corporate tax payment, and human resources…

Many Made-by-FPT products and platforms honored as outstanding digital solutions

See more

Many Made-by-FPT products and platforms honored as outstanding digital solutions

Full of innovation, creativity, and significant contributions to accelerating digital transformation of industries, fields, businesses, and organisations in Vietnam and worldwide, a variety of FPT’s platforms, solutions, and products (such as akaMes, FPT.iPect, FPT Camera, FPT.HIE, FPT.AI, FPT.eContract, akaBot, akaChain, akaAT, FPT.EagleEye MDR, FPT.SPro…) have been honored by prestigious domestic and international awarding bodies such as IT World Awards, The Asian Banker, Vietnam Country Awards, Channel Asia Innovation Awards, Sao Khue Awards 2021 and Smart City Awards…

Previous
Next

Activity highlights

Along with achieving high growth in business indicators, in 2021, FPT has also marked many outstanding activities in many aspects from business, investment, technology to activities for the community.

Loading...

100-day plan of promptly and successfully handling the order congestion issues of the Ho Chi Minh Stock Exchange (HoSE)

See more

100-day plan of promptly and successfully handling the order congestion issues of the Ho Chi Minh Stock Exchange (HoSE)

With experienced experts and technical engineers in financial and securities operations, FPT completely solved the congestion, suspension, and slow processing at HoSE’s trading system. The new system went into operation smoothly and safely with a capacity 3-5 times higher than the old one, handling up to 3-5 million orders/day. On October 13, 2021, the Minister of Finance awarded FPT the Certificate of Merit to recognise outstanding contributions in solving national problems.

Strategic investment in Vietnam’s most famous corporate governance platform – Base.vn

See more

Strategic investment in Vietnam’s most famous corporate governance platform – Base.vn

In May, FPT announced a strategic investment in Base.vn. The powerful resonance between Base.vn’s open technology platform and FPT’s valuable experience and technological capacity did create a new momentum to accelerate the digital transformation of 800,000 Vietnamese enterprises and contributed to the designing of the digital economy for a mightier Vietnam. Moreover, the deal was to solve SMEs’ problem points in digital transformation as well as to help develop the Vietnamese tech ecosystem, helping the wisdom of Vietnam spread with greater influence around the world.

Previous
Next

Strategic investment in Intertec International – an IT Company with over 20 years’ experience in Latin America

See more

Strategic investment in Intertec International – an IT Company with over 20 years’ experience in Latin America

Getting the deal through, FPT had the right to mobilise and coordinate the resources of two service centers of Intertec International in Costa Rica and Colombia. In addition, it helped optimise the synergy efficiency of both partners in the Latin American market to meet the increasing demands of customers.

Continuing to scale globally

See more

Continuing to scale globally

 In order to strengthen its supply chain of services, technology solutions, and digital transformation that operates 24/7 to support customers immediately, FPT launches three resource centers in Costa Rica, the Philippines, and India throughout 2021. In addition, it opened a new headquarters in Vietnam with a 102,000 m2 usable area and 9,000-individual workplaces. Currently, FPT has 178 offices and branches in 26 countries around the world.

Establishing a digital transformation consulting company

See more

Establishing a digital transformation consulting company

FPT Digital Co., Ltd. has been established to fulfill FPT’s digital transformation ecosystem components, from road-map consultancy to digital solutions implementation. FPT Digital offers a comprehensive digital transformation consultation for organisations and businesses based on three core factors: technology trends, optimal business model, and FPT Digital Kaizen – the Digital Transformation methodology. Specifically, FPT’s digital transformation services include 03 fields: End-to-end digital transformation consultancy, Digital workforce improvement, and IT system development.

Previous
Next

Accompanying provinces and cities nationwide to promote the digital transformation journey

See more

Accompanying provinces and cities nationwide to promote the digital transformation journey

As a pioneering technology corporation with years of experience in consulting and implementing digital transformation projects, over the past year, FPT has been aiding more than 40 provinces and cities in the promotion of a digital transformation of the entire country. Taking advantage of technological strengths and digital transformation experiences, FPT has been going along with regions in comprehensive development based on each locality’s socio-economic characteristics and goals. Under the three pillars of the digital economy, digital governance, and a digital society building towards a digital nation, this companionship will help provinces and cities flexibly adapt to the new normal with socio-economic development consulting, digital transformation strategic planning and large-scale training on digital transformation.

Previous
Next

Deploying FPT eCovax – the digital “vaccine” program that helps businesses respond – recover – thrive in Covid-19

See more

Deploying FPT eCovax – the digital “vaccine” program that helps businesses respond – recover – thrive in Covid-19

In 2021, businesses faced a challenge to survive in the context of the restrictions imposed during the covid-19 pandemic. FPT eCovax is a solution suite that includes a variety of packages such as “FPT eCovax – Touchless”; “FPT eCovax – Green Fort”; … Those solutions have proactively aided businesses with business continuity in the face of global disruption. Comprehensively they have helped in providing a green and adaptive working environment. In fact, more than 3,000 businesses in Vietnam have enjoyed free access to FPT’s digital vaccine program.

Previous
Next

Initiating the establishment of Hope School to help raise 1,000 children who unfortunately lost their parents in relation to Covid-19

See more

Initiating the establishment of Hope School to help raise 1,000 children who unfortunately lost their parents in relation to Covid-19

With a strong desire to create a place like home for children deprived of parental care due to Covid-19, Mr. Truong Gia Binh – Chairman of FPT – initiated establishing Hope School. Located in FPT City Da Nang’s urban area, Hope School will nurture 1,000 children aged 06-18 years nationwide and commit to providing them training for 20 years.
With the cooperation of 37,180 employees, in 2021, FPT sponsored 183.6 billion VND in total for more than 100 CSR events and activities, creating practical spiritual and material values for 134,494 people throughout the nation. Activities mainly focus on supporting the community in preventing and controlling Covid-19; digital/high-quality human resources training; helping the underprivileged and blood donations; …

Business strategy

In the 2022 – 2024 period, FPT has been concentrating on a Data-Driven and Customer-Centric strategy with the core mission being that of “Promoting rapid growth, developing new technology products, as well as providing digital transformation services on a large scale”.

Loading...

The prospect of IT Industry

In 2021, the world struggled to adapt flexibly and move into the “new normal” due to the Covid-19 pandemic. Information technology, especially emerging technologies, has proved its vital role not only in effectively responding to the crisis but also in seizing the opportunities to take the lead. All production, business and management activities need to apply technology to ensure efficiency, continuity and sustainability. This is why investments in technology are expected to grow at a steady rate over the next decade.

See more

The prospect of IT Industry

World
Vietnam
World

Increasing investment in technology

In the two years since the pandemic appeared, every business, organization, and individual has realised and experienced the power of technology. Production, business, practice, and management activities all need technology to ensure efficiency, continuity, and sustainability. As a result, investments in technology are expected to grow at a steady rate not only in 2022 but also over the next decade.

Unit: billion USD

IT Services

1,280

↑7.9%

Enterprise software

672

↑11.9%

System for data center

226

↑4.7%

Source: Gartner forecast for IT spending in 2022

The forecast of IDC –  the world’s leading IT market data provider –  also shows that investment in global digital transformation is still increasing with a compound annual growth rate (CAGR) to reach 15.5% over the period of 2020 to 2023.

IDC also confirms that digital transformation investment will continue to rise. By the end of 2022, 70% of organizations and businesses will accelerate digital transformation in order to transform current operating processes to enhance customer interaction, improve labour productivity and promote business resilience.

According to Comptia, in 2022, the financial situation of businesses will be strengthened. Hence, there may be more room for technologyy investment in 2022. In the current era, focusing on technology has never been considered as essential as it is now.

Highlights of the national digital transformation goals by 2025

2%

Much lower than 2021

15%

Lower than 2021

44%

Equal to 2021

35%

Higher than 2021

4%

Much higher than 2021

Significant tech trends

With the increase in investment budget, according to Compita, there are two areas that IT professionals see as having peak significance. Firstly, those are innovative, advanced technologies with more strategic approaches. Secondly, are collaboration tools which bear huge significance when the working environment has changed as dramatically as it has during the pandemic and now requires much greater flexibility.

Among innovative technologies, moving to Cloud is a top priority. According to Gartner, about 95% of new technology workloads will be deployed on the Cloud by 2025, compared with 30% in 2021. As a result, revenue from this segment in 2022 could reach 474 billion USD globally, increasing by 16.2% over the previous year.

Whether dealing with internal stakeholders or external customers, companies emphasise the importance of user experiences. Accordingly, Artificial Intelligence and Machine Learning will make greater steps forward this year as companies pursue increasing competitive advantages using intelligent algorithms.

In addition, 2022 will see technological leaders innovate to achieve business continuity success and support employee productivity using technology to promote hybrid/remote working models.

In particular, with AI and machine learning being used to make the Internet of Things (IoT) devices smarter and more secure, by 2022, more than 80% of IoT initiatives will integrate these technologies.

According to Fortune Business Insights, the AI market size is forecasted to increase from 47.47 billion USD in 2021 to 360.36 billion USD in 2028, with a CAGR of 33.6% during this period.

The Big Data market size will rise from 162.6 billion USD in 2021 to 273.4 billion USD in 2026, with an 11% CAGR during the period. In addition, the global digital conversion market size will be up from 522 billion USD in 2021 to 1,248 billion USD in 2026, with a CAGR of 19.1% (2021-2026).

Vietnam

In 2022, the Ministry of Information and Communications aims to comprehensively accelerate the national digital transformation development in all three pillars: digital governance, digital economy, and digital society. The core missions will be accompanying government ministries and agencies and nationwide localities and creating breakthroughs in promoting residential and land databases.

Successful national digital transformation will contribute to (i) stimulate the recovery of the economy with large investment projects in technological infrastructure, an opportunity to revive domestic technological enterprises, (ii) establish a potential market for the digital economy (total value is forecasted to reach more than 360 billion USD by 2025) and (iii) help the digital economy reach all people and households as diminishing the digital gaps in society has been identified as a vital premise for socio-economic development.

More specifically, in 2022 and the coming years, the Ministry of Information and Communications has identified 03 critical tasks to focus on in order to realise the set digital transformation goals by 2025.

First of all, Vietnam’s Government needs to develop significant national digital platforms to accelerate digital transformation. These are key technological platforms that help develop the Digital Governance, Digital Economy and Digital Society.

Secondly, the interconnection ensures the smooth and consistent sharing and storage of data, helping create, enrich and effectively exploit data resources as well as bringing more added values to the Government, organisations, and individuals.

Last but not least, digital transformation helps improve public service quality based on the data collected by the interconnected data warehouse.

Digital platforms and data warehouses are expected to contribute to the Government’s rapid recovery and future socio-economic development.

Highlights of the national digital transformation goals by 2025

Towards digital government to improve operational efficiency

  • 80% of online public services at level 4.
  • 90% of work records at ministerial and provincial levels are online, while 80% of work records at the district level and 60% of work records at the commune level are processed online.
  • 100% of national databases are online and connected.
  • 50% of the inspection of state management agencies are done through digital systems and information systems.
  • Vietnam is in the top 70/193 leading countries in e-Government EGDI.

Towards digital economy to enhance the global competitiveness

  • The digital revenue accounts for 20% of GDP
BY 2025
The proportion of the digital economy in each industry and domain reaches at least 10%
Annual labor production to be increased by 7%

in IT (IDI)

Top 50 leading countries
in Global Competitiveness Index (GCI)

in Innovation (GII)

Towards digital society to narrow down digital gap

digital-society
  • Fiber optic internet infrastructure covers 80% of households and 100% of communes
  • Universalisation of 4G/5G mobile network services and smartphones
  • 50% of the population has a digital checking account
  • Vietnam is in the Top 40 leading countries in cyber safety and security

Due to the Covid-19 crisis, businesses are boosting information technology and are ready to invest more appropriately in digital transformation. More than ever, we must agree that technology is a powerful tool that helps develop business models, create innovative solutions, products, services and improve governance efficiency, resource use, and inform decision-making as well.

According to the 2021 Annual Report on Business Transformation published by the Department of Enterprise Development (under the Ministry of Planning and Investment), in more than 1,000 Vietnamese businesses, 57% of them had searched for online marketing solutions, 53.7% needed internal business operation solutions. Other demands were digital transaction solutions (43%) and network and data infrastructures (39.6%).

For developing businesses that were on the track of acceleration, the most considerable demand in this period was data analysis and intelligent reporting (BI, Big Data, Data warehouse), with 63.5% of total participants selected. In addition, 60.7% of the total needed CRM solutions and Omni channel sales management. The remaining two solutions, including Enterprise Resource Planning (ERP) and Database & Security, have similar requirements of 57.8% and 50.2%, respectively.

The Covid-19 pandemic has hit the entire economy and many aspects of people’s social lives. Researchers pointed out that up to 06 technological areas will be greatly advanced, including Remote working; Online education; Telemedicine; Autonomous driving vehicles; Online shopping; industries; Virtual events and exhibitions in cyberspace.

Information technology enterprises are expected to benefit from digital transformation in Vietnam and worldwide. Moreover, the increase of technology investment packages will also facilitate businesses in the information technology and telecommunications industry to grow strongly.

The prospect of IT Industry

World
Vietnam
World

Increasing investment in technology

In the two years since the pandemic appeared, every business, organization, and individual has realised and experienced the power of technology. Production, business, practice, and management activities all need technology to ensure efficiency, continuity, and sustainability. As a result, investments in technology are expected to grow at a steady rate not only in 2022 but also over the next decade.

Unit: billion USD

IT Services

1,280

↑7.9%

Enterprise software

672

↑11.9%

System for data center

226

↑4.7%

Source: Gartner forecast for IT spending in 2022

The forecast of IDC –  the world’s leading IT market data provider –  also shows that investment in global digital transformation is still increasing with a compound annual growth rate (CAGR) to reach 15.5% over the period of 2020 to 2023.

IDC also confirms that digital transformation investment will continue to rise. By the end of 2022, 70% of organizations and businesses will accelerate digital transformation in order to transform current operating processes to enhance customer interaction, improve labour productivity and promote business resilience.

According to Comptia, in 2022, the financial situation of businesses will be strengthened. Hence, there may be more room for technologyy investment in 2022. In the current era, focusing on technology has never been considered as essential as it is now.

Highlights of the national digital transformation goals by 2025

2%

Much lower than 2021

15%

Lower than 2021

44%

Equal to 2021

35%

Higher than 2021

4%

Much higher than 2021

Significant tech trends

With the increase in investment budget, according to Compita, there are two areas that IT professionals see as having peak significance. Firstly, those are innovative, advanced technologies with more strategic approaches. Secondly, are collaboration tools which bear huge significance when the working environment has changed as dramatically as it has during the pandemic and now requires much greater flexibility.

Among innovative technologies, moving to Cloud is a top priority. According to Gartner, about 95% of new technology workloads will be deployed on the Cloud by 2025, compared with 30% in 2021. As a result, revenue from this segment in 2022 could reach 474 billion USD globally, increasing by 16.2% over the previous year.

Whether dealing with internal stakeholders or external customers, companies emphasise the importance of user experiences. Accordingly, Artificial Intelligence and Machine Learning will make greater steps forward this year as companies pursue increasing competitive advantages using intelligent algorithms.

In addition, 2022 will see technological leaders innovate to achieve business continuity success and support employee productivity using technology to promote hybrid/remote working models.

In particular, with AI and machine learning being used to make the Internet of Things (IoT) devices smarter and more secure, by 2022, more than 80% of IoT initiatives will integrate these technologies.

According to Fortune Business Insights, the AI market size is forecasted to increase from 47.47 billion USD in 2021 to 360.36 billion USD in 2028, with a CAGR of 33.6% during this period.

The Big Data market size will rise from 162.6 billion USD in 2021 to 273.4 billion USD in 2026, with an 11% CAGR during the period. In addition, the global digital conversion market size will be up from 522 billion USD in 2021 to 1,248 billion USD in 2026, with a CAGR of 19.1% (2021-2026).

Vietnam

In 2022, the Ministry of Information and Communications aims to comprehensively accelerate the national digital transformation development in all three pillars: digital governance, digital economy, and digital society. The core missions will be accompanying government ministries and agencies and nationwide localities and creating breakthroughs in promoting residential and land databases.

Successful national digital transformation will contribute to (i) stimulate the recovery of the economy with large investment projects in technological infrastructure, an opportunity to revive domestic technological enterprises, (ii) establish a potential market for the digital economy (total value is forecasted to reach more than 360 billion USD by 2025) and (iii) help the digital economy reach all people and households as diminishing the digital gaps in society has been identified as a vital premise for socio-economic development.

More specifically, in 2022 and the coming years, the Ministry of Information and Communications has identified 03 critical tasks to focus on in order to realise the set digital transformation goals by 2025.

First of all, Vietnam’s Government needs to develop significant national digital platforms to accelerate digital transformation. These are key technological platforms that help develop the Digital Governance, Digital Economy and Digital Society.

Secondly, the interconnection ensures the smooth and consistent sharing and storage of data, helping create, enrich and effectively exploit data resources as well as bringing more added values to the Government, organisations, and individuals.

Last but not least, digital transformation helps improve public service quality based on the data collected by the interconnected data warehouse.

Digital platforms and data warehouses are expected to contribute to the Government’s rapid recovery and future socio-economic development.

Highlights of the national digital transformation goals by 2025

Towards digital government to improve operational efficiency

  • 80% of online public services at level 4.
  • 90% of work records at ministerial and provincial levels are online, while 80% of work records at the district level and 60% of work records at the commune level are processed online.
  • 100% of national databases are online and connected.
  • 50% of the inspection of state management agencies are done through digital systems and information systems.
  • Vietnam is in the top 70/193 leading countries in e-Government EGDI.

Towards digital economy to enhance the global competitiveness

  • The digital revenue accounts for 20% of GDP
BY 2025
The proportion of the digital economy in each industry and domain reaches at least 10%
Annual labor production to be increased by 7%

in IT (IDI)

Top 50 leading countries
in Global Competitiveness Index (GCI)

in Innovation (GII)

Towards digital society to narrow down digital gap

digital-society
  • Fiber optic internet infrastructure covers 80% of households and 100% of communes
  • Universalisation of 4G/5G mobile network services and smartphones
  • 50% of the population has a digital checking account
  • Vietnam is in the Top 40 leading countries in cyber safety and security

Due to the Covid-19 crisis, businesses are boosting information technology and are ready to invest more appropriately in digital transformation. More than ever, we must agree that technology is a powerful tool that helps develop business models, create innovative solutions, products, services and improve governance efficiency, resource use, and inform decision-making as well.

According to the 2021 Annual Report on Business Transformation published by the Department of Enterprise Development (under the Ministry of Planning and Investment), in more than 1,000 Vietnamese businesses, 57% of them had searched for online marketing solutions, 53.7% needed internal business operation solutions. Other demands were digital transaction solutions (43%) and network and data infrastructures (39.6%).

For developing businesses that were on the track of acceleration, the most considerable demand in this period was data analysis and intelligent reporting (BI, Big Data, Data warehouse), with 63.5% of total participants selected. In addition, 60.7% of the total needed CRM solutions and Omni channel sales management. The remaining two solutions, including Enterprise Resource Planning (ERP) and Database & Security, have similar requirements of 57.8% and 50.2%, respectively.

The Covid-19 pandemic has hit the entire economy and many aspects of people’s social lives. Researchers pointed out that up to 06 technological areas will be greatly advanced, including Remote working; Online education; Telemedicine; Autonomous driving vehicles; Online shopping; industries; Virtual events and exhibitions in cyberspace.

Information technology enterprises are expected to benefit from digital transformation in Vietnam and worldwide. Moreover, the increase of technology investment packages will also facilitate businesses in the information technology and telecommunications industry to grow strongly.

The 2022 – 2024 strategy

The Corporation focuses on profitability, productivity and innovation working towards the long-term goal of becoming a standard-bearing digital enterprise and being among the Top 50 global comprehensive digital transformation service providers by 2030.

See more

The 2022 – 2024 strategy

Business
Technology
Governance
Business

With a customer-centric orientation, the Corporation continues to innovate business and sales activities to expand the customer base of all sizes and fields, promoting sustainable growth in the long term.

In foreign markets, FPT will focus on building consulting capacity, developing new technology solutions to complete the digital solution package for global customers, continuing to pursue the strategy of “whaling” and focusing on exploiting customers with large sales scale. In order not to miss any opportunities, FPT prioritizes human resource development not only in Vietnam but also in other regional centers such as India, Philippines, Slovakia, Czech, Canada, Costa Rica, Columbia, Japan…; expanding investment in new markets, meeting rising demand on a global scale. FPT will be brought to become a strategic partner in the digital transformation journey of millions of dollar customers globally.

With private enterprises, especially leading corporations in the Finance, Real Estate, and Manufacturing industries, the Corporation focuses on providing technology systems and platforms such as ERP, CRM, HRM, production management… Besides these, FPT will also integrate applications, specialized high-tech solutions, and cloud IT infrastructure management services.

With SMEs, FPT continues to develop and expand Made-by-FPT solutions. In combination with Base.vn – the business management platform, FPT’s technological ecosystem will create a single all-in-one platform that meets the customers’ needs of all fields.

Furthermore, FPT promotes new services and products for end-users, providing the best service experiences at every touch point. Accordingly, the consumer services and products developed/distributed by FPT will be widely available throughout 63 provinces and cities in our stores, distribution channels, and to our agents. At the same time, customer service quality will continuously be improved upon using Chatbot, Voicebot and AI systems…

Technology

As a leading technological company in Vietnam, FPT aims to anticipate global technology trends, paving the way for the development of the domestic technology market for the urgent needs of businesses, organizations, individuals as well as sustainable corporate development.

To pursue thisorientation, the Corporation will continue to invest in technology in the following areas:

Set aside at least 5% of pre-tax profits of the previous year to spend on research and development activities. In particular, the Corporation will spend 300 billion VND and even more on AI in the next five years, depending on real-world requirements. Work closely with AI Research Institute – Mila in training artificial intelligence human resources. In which, FPT proposed to the Director of this world’s leading AI Research Institute to open a research and development center of Mila in Vietnam in the near future.

Strategically invest in potential technology platforms, solutions, and products. In 2021, FPT made a strategic investment in Vietnam’s most popular corporate governance platform – Base.vn, expanding SME’s products and services ecosystem. Currently, there are 7,000 small and medium enterprises using applications on the Base.vn platform.

Promote innovation, “start-ups within the Corporation”. In the past five years, through iKhien – an award for finding, promoting, and replicating FPT’s innovations, more than 2,500 initiatives were implemented throughout the Corporation, helping increase labor productivity by 30%. Among them are innovations that have become popular platforms in Vietnam and actively contributed to the Group’s development such as: Business process automation platform – akaBot; blockchain technology platform – akaChain.

Attract talented young technology experts. Joining FPT, technology experts will have opportunities to challenge themselves in technological problem solving at the national, industry, and sector level and discover the true transformative power of technology. For example, in 2021, FPT experts successfully solved the national problem of HOSE’s technical issues within 100 days.

Core technologies

In 2022 and the following years, FPT will continue to invest in the Made-by-FPT technology ecosystem. This ecosystem is based on trend-leading technologies such as AI, Cloud, BigData, Blockchain, Hyper Automation in order to develop and provide products, solutions, and platforms that are open, reliable and flexible, innovative, secure, and highly applicable in all fields such as e-governance, transportation, healthcare, finance and banking goods, telecommunications, education, manufacturing and consumption…

Artificial Intelligence – AI

We will improve AI’s ability to create “virtual experts” in each field/industry, thereby resonating the power of humans and machines in all socio-economic fields. Furthermore, AI technology will also be integrated into all Made-by-FPT products, solutions, and services to create smart products and solutions with outstanding features.

The FPT.AI platform with more than 20 solutions has been serving more than 11 million end-users and 200 million requests per year. In addition, FPT has developed and trained virtual specialists such as virtual recruitment specialists, virtual customer care specialists, virtual medical specialists, and virtual sales specialists, helping businesses and organisations achieve consistent breakthroughs in performance.

We are also promoting the formation of an AI research community in the AI center built in Quy Nhon, Binh Dinh. Currently, the Corporation has gathered more than 300 experts and 40 doctors with remarkable AI achievements.

Cloud

The Corporation tends to become one of the leading cloud service providers with a diverse ecosystem of products to meet all customer needs. The Cloud will help accelerate innovation, thereby creating a leap in labour productivity and enhancement of customer experience.

Within the next three years, the total investment for Cloud technology research (including the costs of infrastructure equipment and application development) of FPT is approximately 2,300 billion VND. In particular, The Corporation will focus on building Cloud equipment infrastructure (Data Center) that meets the Tier III Constructed facility standard.

FPT’s Cloud services have exceptional features due to:

  • The virtualisation platform of VMWare and OpenStack;
  • FPT’s 04 modern Data Center system located in Vietnam, stable operation through 07 international fiber optic connections;
  • Direct connection to the Public Cloud system from major firms (Microsoft, AWS, Google);
  • Ready-to-expand backup storage systems for operating more than 10,000 virtual servers.
  • A variety of products, solutions, and utilities from infrastructure services (IaaS), platform services (PaaS) to software services (SaaS);
  • Flexible system architecture, ensuring strict requirements on system design and information security;
  • Being ready to expand and enhance, ensuring the stability of operational business processes;
  • Active security, multi-layer security model compliant with ISO 27001, 27017 standards; integrating advanced technology with leading security partners globally.
0
services, products, and solutions
0
large enterprises
0
experts
0
developers

Some typical projects of the Cloud infrastructure transformation in 2021:

  • Deploying ERP systems on FPT Cloud environment as well as other advanced technologies for 90 member companies of Dat Xanh Group in 28 months. The project is expected to shift the entire IT infrastructure, deploy digital transformation solutions on the FPT Cloud environment in order to promote the advantages of speed and scalability of Cloud computing and build an Integrated data platform to optimise data analytics in the Cloud.
  • Moving the entire ERP system to the Cloud helps GreenFeed reduce operating costs, save 50% of investment costs, is easily upgradable, manage manages on-demand and fully meets security commitments in accordance with International standards

Big Data

Data is like the new fuel of the business. Most current and future values ​​have been derived from data. FPT will focus on exploiting the power of data to help improve agility and flexibility in all conducted operations as well as governance, whilst simultaneously enhancing labor productivity.

Accordingly, we will focus on:

  • Establishing standard data collection, processing, and analytical processes, which can be flexibly applied to businesses of all sizes and fields;
  • Building the Data Lake with data sources collected from all relevant connection points in business operations and corporate governance.

From 2020, the Corporation has invested 1 million USD in building a data lake that gathers all data from financial records, sales management data and human resources information for the Corporation and its subsidiaries. This data lake allows all levels of management to maximize governance efficiency by granting swift access to all the close-to real-time data in multiple fields. At the same time, the data lake is also automatically alerted based on stated goals, helping the management team capture appropriate information/issues and utilising it to make timely decisions.

Typical BigData projects:

  • Customer data platform: built from 2021, to provide appropriate care, sales and operation suggestions based on big data processing systems and data learning models. This platform has benefited FPT 124 billion VND from exploiting data resources. FPT has expanded this platform to market segments of advertising services, sales, retail customer care, etc. It is expected to increase 50% – 70% of data usage efficiency on the system compared to that of FPT with before.
  • Multi-channel customer care: Synchronous connection system – consistent real-time data from all online & offline customer care channels helps automate some customer touchpoints, personalise interactions with customers, and optimise channel resources. The system made 2 million calls/year, saving 25 billion VND in operating costs and increasing the operator’s productivity, especially during the lockdown.

Blockchain

FPT aims to become a leading company in Blockchain technology. Accordingly, we have been continuing to promote the research and development of Blockchain technology in the direction of:

  • Focusing on bringing Blockchain into the financial and banking sector;
  • Developing the akaChain platform by providing automated deployment resolutions on various cloud infrastructures, pre-made business application templates, and professional support services.

The Made-by-FPT technology ecosystem

With advanced platforms, solutions, products, and services, the Made-by-FPT technological ecosystem helps businesses and organisations of all sizes and fields accelerate digital transformation, increase productivity, save costs,and take advantage of all resources to overcome challenges. With a revenue growth rate of 42.8% in 2021, the Made-by-FPT technological ecosystem is considered one of FPT’s key growth drivers in the long term.

The Made-by-FPT technology ecosystem is developed based on core technological platforms, including AI, Blockchain, Cloud, IoT, and Low-code. It has a broad applicability in most required fields such as e-government, transportation telecommunications, healthcare, finance and banking, telecommunications, education and manufacturing…

Governance

Governance activities focus on 06 critical programs, including training, improving corporate governance capacity and efficiency, job wage program, rotation, OKRs and digital transformation.

Training: The Corporation continues to motivate employees in training activities to supplement and share up-to-date knowledge and experiences. Combining various training forms from face-to-face, online or hybrid formats utilising the constructivism learning method to maximise effectivity..

Improve governance capacity and efficiency: FPT will improve reporting channels, alignment, and synergy throughout the whole Corporation, improve quality and efficiency in business administration/support activities and underpin sustainable growth.

Job wage: we create transparency and equality in compensation, in which everyone is paid based on performance to provided added motivation for increased contribution.

Rotation: Leaders and managers at all levels across the Corporation will continue to rotate in order to maintain their creativity and motivation and to dedicate themselves to a common goal.

OKRs: Each individual, department, subsidiary, and the Corporation continues to set challenging goals with specific points of action. The OKRs will be monthly and quarterly evaluated to promote consitent efforts and flexibly adapt to organisational operations and task deployment.

Digital transformation: We continue to create an environment to promote and implement digital initiatives to accelerate the Digital Transformation process within the Corporation under FPT Digital Kaizen methodology. The application of technology in management activities helps the Board of Directors to quickly and accurately capture information, support timely decision making, thereby optimizing management and operation activities.

The 2022 – 2024 strategy

Business
Technology
Governance
Business

With a customer-centric orientation, the Corporation continues to innovate business and sales activities to expand the customer base of all sizes and fields, promoting sustainable growth in the long term.

In foreign markets, FPT will focus on building consulting capacity, developing new technology solutions to complete the digital solution package for global customers, continuing to pursue the strategy of “whaling” and focusing on exploiting customers with large sales scale. In order not to miss any opportunities, FPT prioritizes human resource development not only in Vietnam but also in other regional centers such as India, Philippines, Slovakia, Czech, Canada, Costa Rica, Columbia, Japan…; expanding investment in new markets, meeting rising demand on a global scale. FPT will be brought to become a strategic partner in the digital transformation journey of millions of dollar customers globally.

With private enterprises, especially leading corporations in the Finance, Real Estate, and Manufacturing industries, the Corporation focuses on providing technology systems and platforms such as ERP, CRM, HRM, production management… Besides these, FPT will also integrate applications, specialized high-tech solutions, and cloud IT infrastructure management services.

With SMEs, FPT continues to develop and expand Made-by-FPT solutions. In combination with Base.vn – the business management platform, FPT’s technological ecosystem will create a single all-in-one platform that meets the customers’ needs of all fields.

Furthermore, FPT promotes new services and products for end-users, providing the best service experiences at every touch point. Accordingly, the consumer services and products developed/distributed by FPT will be widely available throughout 63 provinces and cities in our stores, distribution channels, and to our agents. At the same time, customer service quality will continuously be improved upon using Chatbot, Voicebot and AI systems…

Technology

As a leading technological company in Vietnam, FPT aims to anticipate global technology trends, paving the way for the development of the domestic technology market for the urgent needs of businesses, organizations, individuals as well as sustainable corporate development.

To pursue thisorientation, the Corporation will continue to invest in technology in the following areas:

Set aside at least 5% of pre-tax profits of the previous year to spend on research and development activities. In particular, the Corporation will spend 300 billion VND and even more on AI in the next five years, depending on real-world requirements. Work closely with AI Research Institute – Mila in training artificial intelligence human resources. In which, FPT proposed to the Director of this world’s leading AI Research Institute to open a research and development center of Mila in Vietnam in the near future.

Strategically invest in potential technology platforms, solutions, and products. In 2021, FPT made a strategic investment in Vietnam’s most popular corporate governance platform – Base.vn, expanding SME’s products and services ecosystem. Currently, there are 7,000 small and medium enterprises using applications on the Base.vn platform.

Promote innovation, “start-ups within the Corporation”. In the past five years, through iKhien – an award for finding, promoting, and replicating FPT’s innovations, more than 2,500 initiatives were implemented throughout the Corporation, helping increase labor productivity by 30%. Among them are innovations that have become popular platforms in Vietnam and actively contributed to the Group’s development such as: Business process automation platform – akaBot; blockchain technology platform – akaChain.

Attract talented young technology experts. Joining FPT, technology experts will have opportunities to challenge themselves in technological problem solving at the national, industry, and sector level and discover the true transformative power of technology. For example, in 2021, FPT experts successfully solved the national problem of HOSE’s technical issues within 100 days.

Core technologies

In 2022 and the following years, FPT will continue to invest in the Made-by-FPT technology ecosystem. This ecosystem is based on trend-leading technologies such as AI, Cloud, BigData, Blockchain, Hyper Automation in order to develop and provide products, solutions, and platforms that are open, reliable and flexible, innovative, secure, and highly applicable in all fields such as e-governance, transportation, healthcare, finance and banking goods, telecommunications, education, manufacturing and consumption…

Artificial Intelligence – AI

We will improve AI’s ability to create “virtual experts” in each field/industry, thereby resonating the power of humans and machines in all socio-economic fields. Furthermore, AI technology will also be integrated into all Made-by-FPT products, solutions, and services to create smart products and solutions with outstanding features.

The FPT.AI platform with more than 20 solutions has been serving more than 11 million end-users and 200 million requests per year. In addition, FPT has developed and trained virtual specialists such as virtual recruitment specialists, virtual customer care specialists, virtual medical specialists, and virtual sales specialists, helping businesses and organisations achieve consistent breakthroughs in performance.

We are also promoting the formation of an AI research community in the AI center built in Quy Nhon, Binh Dinh. Currently, the Corporation has gathered more than 300 experts and 40 doctors with remarkable AI achievements.

Cloud

The Corporation tends to become one of the leading cloud service providers with a diverse ecosystem of products to meet all customer needs. The Cloud will help accelerate innovation, thereby creating a leap in labour productivity and enhancement of customer experience.

Within the next three years, the total investment for Cloud technology research (including the costs of infrastructure equipment and application development) of FPT is approximately 2,300 billion VND. In particular, The Corporation will focus on building Cloud equipment infrastructure (Data Center) that meets the Tier III Constructed facility standard.

FPT’s Cloud services have exceptional features due to:

  • The virtualisation platform of VMWare and OpenStack;
  • FPT’s 04 modern Data Center system located in Vietnam, stable operation through 07 international fiber optic connections;
  • Direct connection to the Public Cloud system from major firms (Microsoft, AWS, Google);
  • Ready-to-expand backup storage systems for operating more than 10,000 virtual servers.
  • A variety of products, solutions, and utilities from infrastructure services (IaaS), platform services (PaaS) to software services (SaaS);
  • Flexible system architecture, ensuring strict requirements on system design and information security;
  • Being ready to expand and enhance, ensuring the stability of operational business processes;
  • Active security, multi-layer security model compliant with ISO 27001, 27017 standards; integrating advanced technology with leading security partners globally.
0
services, products, and solutions
0
large enterprises
0
experts
0
developers

Some typical projects of the Cloud infrastructure transformation in 2021:

  • Deploying ERP systems on FPT Cloud environment as well as other advanced technologies for 90 member companies of Dat Xanh Group in 28 months. The project is expected to shift the entire IT infrastructure, deploy digital transformation solutions on the FPT Cloud environment in order to promote the advantages of speed and scalability of Cloud computing and build an Integrated data platform to optimise data analytics in the Cloud.
  • Moving the entire ERP system to the Cloud helps GreenFeed reduce operating costs, save 50% of investment costs, is easily upgradable, manage manages on-demand and fully meets security commitments in accordance with International standards

Big Data

Data is like the new fuel of the business. Most current and future values ​​have been derived from data. FPT will focus on exploiting the power of data to help improve agility and flexibility in all conducted operations as well as governance, whilst simultaneously enhancing labor productivity.

Accordingly, we will focus on:

  • Establishing standard data collection, processing, and analytical processes, which can be flexibly applied to businesses of all sizes and fields;
  • Building the Data Lake with data sources collected from all relevant connection points in business operations and corporate governance.

From 2020, the Corporation has invested 1 million USD in building a data lake that gathers all data from financial records, sales management data and human resources information for the Corporation and its subsidiaries. This data lake allows all levels of management to maximize governance efficiency by granting swift access to all the close-to real-time data in multiple fields. At the same time, the data lake is also automatically alerted based on stated goals, helping the management team capture appropriate information/issues and utilising it to make timely decisions.

Typical BigData projects:

  • Customer data platform: built from 2021, to provide appropriate care, sales and operation suggestions based on big data processing systems and data learning models. This platform has benefited FPT 124 billion VND from exploiting data resources. FPT has expanded this platform to market segments of advertising services, sales, retail customer care, etc. It is expected to increase 50% – 70% of data usage efficiency on the system compared to that of FPT with before.
  • Multi-channel customer care: Synchronous connection system – consistent real-time data from all online & offline customer care channels helps automate some customer touchpoints, personalise interactions with customers, and optimise channel resources. The system made 2 million calls/year, saving 25 billion VND in operating costs and increasing the operator’s productivity, especially during the lockdown.

Blockchain

FPT aims to become a leading company in Blockchain technology. Accordingly, we have been continuing to promote the research and development of Blockchain technology in the direction of:

  • Focusing on bringing Blockchain into the financial and banking sector;
  • Developing the akaChain platform by providing automated deployment resolutions on various cloud infrastructures, pre-made business application templates, and professional support services.

The Made-by-FPT technology ecosystem

With advanced platforms, solutions, products, and services, the Made-by-FPT technological ecosystem helps businesses and organisations of all sizes and fields accelerate digital transformation, increase productivity, save costs,and take advantage of all resources to overcome challenges. With a revenue growth rate of 42.8% in 2021, the Made-by-FPT technological ecosystem is considered one of FPT’s key growth drivers in the long term.

The Made-by-FPT technology ecosystem is developed based on core technological platforms, including AI, Blockchain, Cloud, IoT, and Low-code. It has a broad applicability in most required fields such as e-government, transportation telecommunications, healthcare, finance and banking, telecommunications, education and manufacturing…

Governance

Governance activities focus on 06 critical programs, including training, improving corporate governance capacity and efficiency, job wage program, rotation, OKRs and digital transformation.

Training: The Corporation continues to motivate employees in training activities to supplement and share up-to-date knowledge and experiences. Combining various training forms from face-to-face, online or hybrid formats utilising the constructivism learning method to maximise effectivity..

Improve governance capacity and efficiency: FPT will improve reporting channels, alignment, and synergy throughout the whole Corporation, improve quality and efficiency in business administration/support activities and underpin sustainable growth.

Job wage: we create transparency and equality in compensation, in which everyone is paid based on performance to provided added motivation for increased contribution.

Rotation: Leaders and managers at all levels across the Corporation will continue to rotate in order to maintain their creativity and motivation and to dedicate themselves to a common goal.

OKRs: Each individual, department, subsidiary, and the Corporation continues to set challenging goals with specific points of action. The OKRs will be monthly and quarterly evaluated to promote consitent efforts and flexibly adapt to organisational operations and task deployment.

Digital transformation: We continue to create an environment to promote and implement digital initiatives to accelerate the Digital Transformation process within the Corporation under FPT Digital Kaizen methodology. The application of technology in management activities helps the Board of Directors to quickly and accurately capture information, support timely decision making, thereby optimizing management and operation activities.

The 2022 action plans and orientations

In 2022, FPT will continue to affirm its capacity, vision and sustainable resilience, steadfastly pursuing the goal of raising the level of digital transformation, rising to the top of enterprises providing digital transformation services world top. Mastering the world, FPT is determined to promote its internal strength, cooperate sustainably with the Government, businesses and stakeholders in comprehensive digital transformation, creating and catching up with new growth opportunities.

See more

The 2022 action plans and orientations

Key figures
The investment plans
Key figures

Technology

Grasping the initial success in developing digital transformation products and services for businesses and governments, FPT will keep launching advanced solution packages applying emerging technologies such as Cloud Computing (Cloud), Artificial Intelligence (AI) and      Blockchain… The Corporation will also expand domestic and foreign sales channels to boost growth in the future years.

IT Services for Foreign Market

  • Continuing to promote cloud computing, Low-code, and automation services. Besides, FPT will develop its solutions for customers’ core technology systems.
  • Focusing on providing the products, service and solutions to Fortune Global 500 enterprises in fast-growing industries and expanding markets through M&A.
  • Promoting recruitment of experts and talented students to provide additional human resources for development, research, and consultation, which can enhance innovative capacity and explore AI and other emerging technologies.

IT Services for Domestic Marker

  • Focusing on the private sector, specifically, large enterprises in the Top 500 Vietnam Private Enterprises (VNR500), based on the Corporation’s position, experience, and technological resources. In particular, FPT will pay more attention to technological      solutions for businesses in critical industries such as Real Estate, Banking & Finance, Manufacturing…
  • Expanding consultation campaigns and implementing digital transformation for central and local public agencies, contributing to building an effective digital government.
  • Developing the Made-by-FPT ecosystem to serve consumer markets.
  • Developing the leading AI solution in Vietnam and specific products for sectors making notable contributions to the economy.
  • Continue to develop policies to attract the technological workforce and focus proactively on high-quality human resources through the training activities of FPT Education.

Telecommunications

Having been severely affected by the pandemic, Vietnamese people and businesses rapidly shifted their daily activities to cyberspace. As a result, the demand for technological infrastructure and data processing capacity has grown enormously, pushing telecom service providers to expand investment to meet real-time needs.

Besides, changes in customer behaviors such as spending more time on working, entertainment, and learning via the Internet create opportunities for entities capable of digital content development. With the development of new technologies such as virtual reality and augmented reality, FPT hopes to soon integrate digital content experiences and new technologies into future events.

Telecommunications services

  • Promoting excellent customer experiences by utilizing big data and other technologies to analyze customer behaviors. Closely managing and innovating the customer care processes from sales to after-sales, maintenance, and value-added services.
  • Expanding Pay TV service with new and localized content to attract new users, especially those using FPT’s Internet and TV packages.
  • Expanding services and products for businesses such as OnCX, SD Swan…, and developing a modern data center system to serve the increasing needs of digital transformation.
  • Building new sales channels to help reach customers in suburban and rural areas more effectively. 
  • Continuously investing in technological infrastructure and the international Internet transmission system, ensuring high service quality for users.

Digital content services

  • Expanding event activities, primarily focusing on hybrid events.
  • Building high-growth content centers, focusing on potential topics such as real estate, health and automobiles…

Education

With a population of 100 million people, nearly 20 million are of high school age (6-17 years old) and 10 million under six years old, Vietnam is a large-scale education market, reaching an estimated 10 billion USD in scale (Euromonitor). The Vietnamese middle class has also proliferated, creating a great demand for high-quality private educational institutions. Therefore, education expects to shoot up in the coming decade. The number of public schools tends to decrease while non-public schools have seen a huge rise in numbers in recent years.

Capitalising on this trend, FPT will expand both vertically (adding new curriculums for different educational levels) and horizontally (expanding new campuses in nationwide localities) to become a large-scale “mega” education system in Vietnam. Accordingly, FPT will digitally transform to ensure training quality, enhance the student experience and promote FPT’s education brand.

The investment plans

The investment plans In order to ensure long-term growth momentum, FPT will enhance its investment activities. Detail as follows:

  • Technology: Expanding office facilities in Hanoi, Da Nang, Ho Chi Minh City… as well as investing in technology infrastructure.
  • Telecommunications: Investing in one more backbone to ensure the domestic Telecommunications system. Continuously enhancing the quality of domestic network infrastructure and data center systems.
  • Education: Expanding campuses in Hanoi, Ho Chi Minh City, Can Tho, Da Nang, Binh Dinh. Putting two new high schools in Bac Ninh and Hai Phong into operation. Promoting investment procedures in establishing escalator schools in Quang Nam, Bac Giang, Ha Nam…

2022 investment plan

Unit: billion VND

Business

2022

Technology

1,200

Telecommunications

2.000

Education

800

Total

4,000

The 2022 action plans and orientations

Key figures
The investment plans
Key figures

Technology

Grasping the initial success in developing digital transformation products and services for businesses and governments, FPT will keep launching advanced solution packages applying emerging technologies such as Cloud Computing (Cloud), Artificial Intelligence (AI) and      Blockchain… The Corporation will also expand domestic and foreign sales channels to boost growth in the future years.

IT Services for Foreign Market

  • Continuing to promote cloud computing, Low-code, and automation services. Besides, FPT will develop its solutions for customers’ core technology systems.
  • Focusing on providing the products, service and solutions to Fortune Global 500 enterprises in fast-growing industries and expanding markets through M&A.
  • Promoting recruitment of experts and talented students to provide additional human resources for development, research, and consultation, which can enhance innovative capacity and explore AI and other emerging technologies.

IT Services for Domestic Marker

  • Focusing on the private sector, specifically, large enterprises in the Top 500 Vietnam Private Enterprises (VNR500), based on the Corporation’s position, experience, and technological resources. In particular, FPT will pay more attention to technological      solutions for businesses in critical industries such as Real Estate, Banking & Finance, Manufacturing…
  • Expanding consultation campaigns and implementing digital transformation for central and local public agencies, contributing to building an effective digital government.
  • Developing the Made-by-FPT ecosystem to serve consumer markets.
  • Developing the leading AI solution in Vietnam and specific products for sectors making notable contributions to the economy.
  • Continue to develop policies to attract the technological workforce and focus proactively on high-quality human resources through the training activities of FPT Education.

Telecommunications

Having been severely affected by the pandemic, Vietnamese people and businesses rapidly shifted their daily activities to cyberspace. As a result, the demand for technological infrastructure and data processing capacity has grown enormously, pushing telecom service providers to expand investment to meet real-time needs.

Besides, changes in customer behaviors such as spending more time on working, entertainment, and learning via the Internet create opportunities for entities capable of digital content development. With the development of new technologies such as virtual reality and augmented reality, FPT hopes to soon integrate digital content experiences and new technologies into future events.

Telecommunications services

  • Promoting excellent customer experiences by utilizing big data and other technologies to analyze customer behaviors. Closely managing and innovating the customer care processes from sales to after-sales, maintenance, and value-added services.
  • Expanding Pay TV service with new and localized content to attract new users, especially those using FPT’s Internet and TV packages.
  • Expanding services and products for businesses such as OnCX, SD Swan…, and developing a modern data center system to serve the increasing needs of digital transformation.
  • Building new sales channels to help reach customers in suburban and rural areas more effectively. 
  • Continuously investing in technological infrastructure and the international Internet transmission system, ensuring high service quality for users.

Digital content services

  • Expanding event activities, primarily focusing on hybrid events.
  • Building high-growth content centers, focusing on potential topics such as real estate, health and automobiles…

Education

With a population of 100 million people, nearly 20 million are of high school age (6-17 years old) and 10 million under six years old, Vietnam is a large-scale education market, reaching an estimated 10 billion USD in scale (Euromonitor). The Vietnamese middle class has also proliferated, creating a great demand for high-quality private educational institutions. Therefore, education expects to shoot up in the coming decade. The number of public schools tends to decrease while non-public schools have seen a huge rise in numbers in recent years.

Capitalising on this trend, FPT will expand both vertically (adding new curriculums for different educational levels) and horizontally (expanding new campuses in nationwide localities) to become a large-scale “mega” education system in Vietnam. Accordingly, FPT will digitally transform to ensure training quality, enhance the student experience and promote FPT’s education brand.

The investment plans

The investment plans In order to ensure long-term growth momentum, FPT will enhance its investment activities. Detail as follows:

  • Technology: Expanding office facilities in Hanoi, Da Nang, Ho Chi Minh City… as well as investing in technology infrastructure.
  • Telecommunications: Investing in one more backbone to ensure the domestic Telecommunications system. Continuously enhancing the quality of domestic network infrastructure and data center systems.
  • Education: Expanding campuses in Hanoi, Ho Chi Minh City, Can Tho, Da Nang, Binh Dinh. Putting two new high schools in Bac Ninh and Hai Phong into operation. Promoting investment procedures in establishing escalator schools in Quang Nam, Bac Giang, Ha Nam…

2022 investment plan

Unit: billion VND

Business

2022

Technology

1,200

Telecommunications

2.000

Education

800

Total

4,000

Business performance analysis

Overcoming all the unprecedented difficulties in history, FPT has proactively, flexibly, decisively grasped and created opportunities, stepped up the provision of new products/solutions/services, and enhanced transformation. Internal transformation and improvement of human resources create momentum for fast and sustainable economic growth in the long term.

Loading...

Technology

Thanks to early investments in internal technology systems, human resources, and digital technology solutions, FPT anticipated the digital transformation needs of both businesses and the Government in 2021.

See more

Technology

The technology sector achieved revenue of 20,736 billion VND and PBT of 2,799 billion VND, up 23.4% and 24.3%, respectively, over the same period. Thanks to early investments in internal technology systems, human resources, and digital technology solutions, FPT anticipated the digital transformation needs of both businesses and the Government in 2021.

Revenue
0
billion VND
  • 23.4%
Profit before tax
0
billion VND
  • 24.3%

Foreign IT service segment

Despite facing the Covid-19 pandemic in Vietnam and many other countries in 2021, We successfully seized opportunities when the global economy recovered to drive the Company to high double-digit growth. We also effectively implemented large projects worth up to hundreds of millions of USD. It was all due to the initiative and adaptation to the circumstances and the flexible, speedy response to customer requirements. In 2022 and the coming years, with the "one-team" spirit, FPT Software will promote consulting capacity, packages of digital transformation services and solutions, and human resource development not only in Vietnam but also in other countries such as India, Philippines, Slovakia, Czech Republic, Canada, Costa Rica, Columbia and Japan... This would lay the foundation for us to become a strategic partner in the digital transformation journey of millions of global customers, soon realizing the goal of making it into the bracket of world-class billion-dollar companies.

Mr. Pham Minh Tuan, CEO of FPT Software

Revenue and PBT of FPT’s foreign IT service segment reached 14,541 billion VND and 2,424 billion VND, respectively, up 21.2% and 23.0% over the same period. In particular, thanks to the reopening of economies and the increased investment in digital transformation, revenue from the US and the Asia Pacific (APAC) both achieved high growth rates at 52% and 27%, respectively. On the other hand, the Japanese and European markets grew somewhat slower with growth rates of 5% and 15%, respectively, due to the severe effects of the pandemic. In addition, the sharp decrease in the Yen exchange rate in 2021 also caused a reduction in revenue growth in the Japanese market. Nevertheless, in terms of Yen, the Japanese market’s revenue grew by over 11% when compared to 2020.
 

However, thanks to proactive measures to prevent exchange rate risks, the significant contribution of digital transformation revenue, and winning bids for large-scale and high-value projects, the segment’s profit margin still grew slightly from 16.4% in 2020 to 16.7%.

Enhancing digital transformation capacity and new technology solutions

With the increasing demand for digital transformation, digital transformation revenue based on new technologies reached a record of 5,522 billion VND, up 72% over the same period, contributing 38% of the revenue from the global IT service segment. In particular, Cloud services and solutions brought over USD 100 million in revenue, growing by 161%. Besides, income from other technologies such as AI, Big Data, and Low-code also increased by 204% and 142%, respectively, greatly contributing to the impressive business results of the digital transformation segment for foreign markets.

Digital transformation revenue growth

 

In order to meet the market demand for new technologies, FPT has continuously researched and developed digital technology application products, solutions, and services to complete the solution packages for global customers. In particular, akaBot and Ubot, the automated business process solutions integrating AI technology, were those that garnered most attention. akaBot was the top single product used by financial companies and banks to optimise the internal processing process, while Ubot was preferred by SMEs thanks to its simple 3-step process. Launched in March 2021, Ubot has now been trusted by more than 150 companies, proving its great potential.

Accelerate service deployment for “whales” and win bids for large-scale projects

“Whaling” strategy (that means taking care of customers on the Fortune Global 500 list) proved to be remarkably effective. Accordingly, the number of 1-million-USD customers increased to 128. Moreover, we have recorded customers bringing over 70 million USD in sales for the first time. It resulted from winning bids for major projects in the US in 2020. In the future, FPT will continue to seek out more “whales” to win big in more markets.

The Corporation focused on providing large-scale solution-and-service packages for all of our customers, helping us optimise resources and improve profit margins. In 2021, over-5-million-USD valued projects increased to 19 in total, equivalent to a growth rate of 111%. Notably, FPT also won the bid for the over-40-million-USD project for the Singapore Government, showing the vast development potential of this “whaling” strategy. In addition to promoting large-scale million-dollar projects, the number of medium-sized projects worth over 500,000 USD reached 257 projects in total, an increase of 33% YoY, proving the dynamic and diverse performance of the Technology sector.

Number of large-sized customers

Data

2020

2021

Number of customers with > 20 million USD in sales account 

1

 2

Number of customers with > 10 million USD in sales account

5

 6

Number of customers with > 05 million USD in sales account

14

16

Number of customers with > 01 million USD in sales account

118

128

Accelerate human resource development and expand investment in new markets

Newly-contracted revenue that reached 15,541 billion VND and up 19% YoY showed high demand from global customers. In order to meet the international project with increasing requirements and quality, FPT continuously promoted the recruitment of experts from many fields in 2021. As a result, the workforce of the global IT service segment reached over 18,000 people. Besides this, we also expanded activities by opening new branches in India and the Philippines or investing in strategic partners such as Intertec International – a company with over 20 years of experience in IT services in the Central American market. On top of this, the turnover rate of the segment increased slightly from 17.5% to 18.7% due to the bounce-back recovery of the IT labour market, but still remains at a low level.

Criteria

2020

2021

+/-

Average total personnel (people)

16,132

 18,214

12.9%

Average total production personnel (people)

14,821

 16,787

13.2%

Revenue/person (million VND)

742

 807

8.6%

Revenue/person accelerated to 8.6% due to the high growth rate of personnel to keep up with the great demand of international customers. FPT also boosted training activities while recruiting more leading technology experts in Artificial Intelligence, Blockchain and Cloud Computing… to increase customer service capacity.

Domestic IT service segment

New-contract revenue grew strongly, especially in the corporate segment, showing high market demand. We focused on investing in developing key "tools" that are specialised outstanding and classy solutions and products, helping to solve customers' business and operation issues optimally. In 2022, the Company continues to strive towards becoming the No. 1 technology partner, accompanying businesses and organisations in the country with 27% profit growth.

Mr. Nguyen Hoang Minh, CEO of FPT IS

2021 marked the remarkable growth of the domestic IT service sector. Revenue and PBT reached 6,196 billion VND and 377 billion VND, respectively, up 29.0% and 33.9% YoY. In addition, new-deal revenue reached 6,926 billion VND, an increase of 19.9%. It showed the greater digital transformation demand in the domestic market, opening a new wave of great opportunities to increase our capacity for development.

Speed up exploiting the needs of corporate digital transformation

The Covid-19 pandemic has accelerated the digital transformation journey in businesses of all fields. Technology is considered a vital “vaccine” for enterprises to overcome internal and external difficulties. The corporate IT service sector prospered with a 45.9% growth in new-contract revenue.

As a leading IT service provider in Vietnam, we deeply understood and soon invested in comprehensive technology solutions for key industries in Vietnam such as Banking, Construction – Real estate and Manufacturing… Moreover, with extensive implementation experience, FPT has accompanied in solving business and operating problems of enterprises with a more optimal deployment time.

Last year, we did set exceptional records for the Construction – Real estate – a specific market area with the most complex requirements. For example, the ERP system for Coteccons went live within just 100 days – setting a new standard in ERP implementation for the construction and real estate industry. In addition, we also successfully launched the 28-month comprehensive digital transformation project with an enormous deployment scale for Dat Xanh Group. Besides this, leading customers continued to trust us in our digital transformation mission, such as An Gia Group or Filmore. These initial successes helped FPT affirm its consultation and implementation capacities in corporate governance systems for the construction and real estate industry. Those have laid the foundation for FPT to develop specialised solutions for other domains and win big clients in 2022.

Promote access to government and local customers

In 2020, the Prime Minister approved the “National Digital Transformation Program to 2025, with a vision to 2030” aiming to build our nation to become a digital country that is pioneering new technologies and developing digital governance, digital economy, and a digital society. Accordingly, ministries, agencies, and localities were rapidly starting digital transformation programs, projects, and plans in 2021.

Realising a great opportunity from public resources, FPT Corporation has stepped up its approach to ministerial and local government agencies to propose consulting and implement significant projects.

Specifically, we expanded our cooperation with key government agencies that had far-reaching impacts on social development and people’s lives, such as social security. In addition, FPT aims to become a reliable companion to help localities in comprehensive digital transformation, laying the foundation for socio-economic development with two main spearheads: digital governance and smart city. In 2021, FPTlaunched 05 more entities, reaching 40 localities, implementing projects and training to raise digital transformation awareness for 14 provinces and cities nationwide.

FPT Smart Cloud: A promising new business segment

In 2021, for the first time, FPT had separated the Cloud Computing and Artificial Intelligence business in the domestic market into a separate segment, operating independently and located in a new investment area. FPT Smart Cloud yielded impressive results when it launched 37 Cloud Computing products and 04 AI solutions, bringing in 12 million USD in registered revenue and 127 billion VND in actual revenue. In particular, the “F0 support call center” made 80 million calls to support people infected with Covid-19, reducing pressure on the national health system.

Technology

The technology sector achieved revenue of 20,736 billion VND and PBT of 2,799 billion VND, up 23.4% and 24.3%, respectively, over the same period. Thanks to early investments in internal technology systems, human resources, and digital technology solutions, FPT anticipated the digital transformation needs of both businesses and the Government in 2021.

Revenue
0
billion VND
  • 23.4%
Profit before tax
0
billion VND
  • 24.3%

Foreign IT service segment

Despite facing the Covid-19 pandemic in Vietnam and many other countries in 2021, We successfully seized opportunities when the global economy recovered to drive the Company to high double-digit growth. We also effectively implemented large projects worth up to hundreds of millions of USD. It was all due to the initiative and adaptation to the circumstances and the flexible, speedy response to customer requirements. In 2022 and the coming years, with the "one-team" spirit, FPT Software will promote consulting capacity, packages of digital transformation services and solutions, and human resource development not only in Vietnam but also in other countries such as India, Philippines, Slovakia, Czech Republic, Canada, Costa Rica, Columbia and Japan... This would lay the foundation for us to become a strategic partner in the digital transformation journey of millions of global customers, soon realizing the goal of making it into the bracket of world-class billion-dollar companies.

Mr. Pham Minh Tuan, CEO of FPT Software

Revenue and PBT of FPT’s foreign IT service segment reached 14,541 billion VND and 2,424 billion VND, respectively, up 21.2% and 23.0% over the same period. In particular, thanks to the reopening of economies and the increased investment in digital transformation, revenue from the US and the Asia Pacific (APAC) both achieved high growth rates at 52% and 27%, respectively. On the other hand, the Japanese and European markets grew somewhat slower with growth rates of 5% and 15%, respectively, due to the severe effects of the pandemic. In addition, the sharp decrease in the Yen exchange rate in 2021 also caused a reduction in revenue growth in the Japanese market. Nevertheless, in terms of Yen, the Japanese market’s revenue grew by over 11% when compared to 2020.
 

However, thanks to proactive measures to prevent exchange rate risks, the significant contribution of digital transformation revenue, and winning bids for large-scale and high-value projects, the segment’s profit margin still grew slightly from 16.4% in 2020 to 16.7%.

Enhancing digital transformation capacity and new technology solutions

With the increasing demand for digital transformation, digital transformation revenue based on new technologies reached a record of 5,522 billion VND, up 72% over the same period, contributing 38% of the revenue from the global IT service segment. In particular, Cloud services and solutions brought over USD 100 million in revenue, growing by 161%. Besides, income from other technologies such as AI, Big Data, and Low-code also increased by 204% and 142%, respectively, greatly contributing to the impressive business results of the digital transformation segment for foreign markets.

Digital transformation revenue growth

 

In order to meet the market demand for new technologies, FPT has continuously researched and developed digital technology application products, solutions, and services to complete the solution packages for global customers. In particular, akaBot and Ubot, the automated business process solutions integrating AI technology, were those that garnered most attention. akaBot was the top single product used by financial companies and banks to optimise the internal processing process, while Ubot was preferred by SMEs thanks to its simple 3-step process. Launched in March 2021, Ubot has now been trusted by more than 150 companies, proving its great potential.

Accelerate service deployment for “whales” and win bids for large-scale projects

“Whaling” strategy (that means taking care of customers on the Fortune Global 500 list) proved to be remarkably effective. Accordingly, the number of 1-million-USD customers increased to 128. Moreover, we have recorded customers bringing over 70 million USD in sales for the first time. It resulted from winning bids for major projects in the US in 2020. In the future, FPT will continue to seek out more “whales” to win big in more markets.

The Corporation focused on providing large-scale solution-and-service packages for all of our customers, helping us optimise resources and improve profit margins. In 2021, over-5-million-USD valued projects increased to 19 in total, equivalent to a growth rate of 111%. Notably, FPT also won the bid for the over-40-million-USD project for the Singapore Government, showing the vast development potential of this “whaling” strategy. In addition to promoting large-scale million-dollar projects, the number of medium-sized projects worth over 500,000 USD reached 257 projects in total, an increase of 33% YoY, proving the dynamic and diverse performance of the Technology sector.

Number of large-sized customers

Data

2020

2021

Number of customers with > 20 million USD in sales account 

1

 2

Number of customers with > 10 million USD in sales account

5

 6

Number of customers with > 05 million USD in sales account

14

16

Number of customers with > 01 million USD in sales account

118

128

Accelerate human resource development and expand investment in new markets

Newly-contracted revenue that reached 15,541 billion VND and up 19% YoY showed high demand from global customers. In order to meet the international project with increasing requirements and quality, FPT continuously promoted the recruitment of experts from many fields in 2021. As a result, the workforce of the global IT service segment reached over 18,000 people. Besides this, we also expanded activities by opening new branches in India and the Philippines or investing in strategic partners such as Intertec International – a company with over 20 years of experience in IT services in the Central American market. On top of this, the turnover rate of the segment increased slightly from 17.5% to 18.7% due to the bounce-back recovery of the IT labour market, but still remains at a low level.

Criteria

2020

2021

+/-

Average total personnel (people)

16,132

 18,214

12.9%

Average total production personnel (people)

14,821

 16,787

13.2%

Revenue/person (million VND)

742

 807

8.6%

Revenue/person accelerated to 8.6% due to the high growth rate of personnel to keep up with the great demand of international customers. FPT also boosted training activities while recruiting more leading technology experts in Artificial Intelligence, Blockchain and Cloud Computing… to increase customer service capacity.

Domestic IT service segment

New-contract revenue grew strongly, especially in the corporate segment, showing high market demand. We focused on investing in developing key "tools" that are specialised outstanding and classy solutions and products, helping to solve customers' business and operation issues optimally. In 2022, the Company continues to strive towards becoming the No. 1 technology partner, accompanying businesses and organisations in the country with 27% profit growth.

Mr. Nguyen Hoang Minh, CEO of FPT IS

2021 marked the remarkable growth of the domestic IT service sector. Revenue and PBT reached 6,196 billion VND and 377 billion VND, respectively, up 29.0% and 33.9% YoY. In addition, new-deal revenue reached 6,926 billion VND, an increase of 19.9%. It showed the greater digital transformation demand in the domestic market, opening a new wave of great opportunities to increase our capacity for development.

Speed up exploiting the needs of corporate digital transformation

The Covid-19 pandemic has accelerated the digital transformation journey in businesses of all fields. Technology is considered a vital “vaccine” for enterprises to overcome internal and external difficulties. The corporate IT service sector prospered with a 45.9% growth in new-contract revenue.

As a leading IT service provider in Vietnam, we deeply understood and soon invested in comprehensive technology solutions for key industries in Vietnam such as Banking, Construction – Real estate and Manufacturing… Moreover, with extensive implementation experience, FPT has accompanied in solving business and operating problems of enterprises with a more optimal deployment time.

Last year, we did set exceptional records for the Construction – Real estate – a specific market area with the most complex requirements. For example, the ERP system for Coteccons went live within just 100 days – setting a new standard in ERP implementation for the construction and real estate industry. In addition, we also successfully launched the 28-month comprehensive digital transformation project with an enormous deployment scale for Dat Xanh Group. Besides this, leading customers continued to trust us in our digital transformation mission, such as An Gia Group or Filmore. These initial successes helped FPT affirm its consultation and implementation capacities in corporate governance systems for the construction and real estate industry. Those have laid the foundation for FPT to develop specialised solutions for other domains and win big clients in 2022.

Promote access to government and local customers

In 2020, the Prime Minister approved the “National Digital Transformation Program to 2025, with a vision to 2030” aiming to build our nation to become a digital country that is pioneering new technologies and developing digital governance, digital economy, and a digital society. Accordingly, ministries, agencies, and localities were rapidly starting digital transformation programs, projects, and plans in 2021.

Realising a great opportunity from public resources, FPT Corporation has stepped up its approach to ministerial and local government agencies to propose consulting and implement significant projects.

Specifically, we expanded our cooperation with key government agencies that had far-reaching impacts on social development and people’s lives, such as social security. In addition, FPT aims to become a reliable companion to help localities in comprehensive digital transformation, laying the foundation for socio-economic development with two main spearheads: digital governance and smart city. In 2021, FPTlaunched 05 more entities, reaching 40 localities, implementing projects and training to raise digital transformation awareness for 14 provinces and cities nationwide.

FPT Smart Cloud: A promising new business segment

In 2021, for the first time, FPT had separated the Cloud Computing and Artificial Intelligence business in the domestic market into a separate segment, operating independently and located in a new investment area. FPT Smart Cloud yielded impressive results when it launched 37 Cloud Computing products and 04 AI solutions, bringing in 12 million USD in registered revenue and 127 billion VND in actual revenue. In particular, the “F0 support call center” made 80 million calls to support people infected with Covid-19, reducing pressure on the national health system.

Telecommunications

Focusing on further improving customer experience, launching new products, accelerating infrastructure investment and developing new business models, the Telecommunications sector continues to grow well in both revenue and profit, customer size.

See more

Telecommunications

The telecommunications sector brought in revenue of 12,686 billion VND and profit before tax of 2,395 billion VND, increasing by 10.6% and 15.5% YoY, respectively. As a result, the pre-tax profit margin increased from 18.1% to 18.9%. This sector has planned to invest in an additional backbone to ensure the domestic backbone system, upgrading the quality of domestic network infrastructure and data center systems in the future.

Revenue
0
billion VND
  • 10.6%
Profit before tax
0
billion VND
  • 15.5%

Telecommunications service segment

In 2021, the Company implemented a series of business, emulation, and customer care campaigns, creating an essential driving force for business promotion, revenue growth, profit and customer connection. In 2022, we will continue to improve the customer experience while accelerating the deployment of new products, creating a driving force to increase revenue and profit growth.

Mr. Hoang Viet Anh, CEO of FPT Telecom

Revenue and PBT of the Telecommunications sector reached 12,079 billion VND and 2,119 billion VND, respectively, up 11.2% and 16.5% YoY. The pre-tax profit margin increased from 16.7% to 17.5% due to the high profit of the pay-TV segment.
 

Despite difficulties in sales due to the prolonged social distancing restrictions, the number of Internet users and pay-TV subscribers grew at high rates, helping to increase district coverage from 55% in 2020 to 59% in 2021. The success was due to our quick adaptation to the situation, transforming its sales model from offline to online and diversifying its business channels. In particular, the profit of the pay-TV service segment increased more than eight times thanks to exceeding the breakeven point from mid-2020. 

The company optimised customer experience and developed new products and services regarding technological activities and digital transformation. Technological solutions also helped us control the churn rate more effectively through a detailed assessment of customer behaviors to forecast the different trends of leaving networks earlier. Besides, the Company also fully packaged Smart Home products centered by FPT Play Box. It was one of the strategic products to form its ecosystem in the coming years.

In 2021, FPT also continuously expanded its technological infrastructure system, supporting the digital transformation of businesses and the nation. Accordingly, learning from international cable incidents in 2020, the Company has promoted the search and diversification of transmission channels abroad, broadening international bandwidth to over 3,000 Gbps to meet customers’ needs. Meanwhile, the high-class data center FPT Fornix was also recognised with prestigious awards such as the “Vietnam’s leading data center service provider” at the Cloud & Data Center award ceremony, one of the “Green energy users in Vietnam 2021” awarded by the Hanoi City People’s Committee, the first international standard TIA 924 certificate in Vietnam…

Digital content segment

In 2021, the Company made prompt efforts to launch a series of new products such as eBox, Online Fair, Hybrid Event, Health Care Connect, Edu Connect... to solve the key industries' disruptions. We will consistently pursue the goal of becoming the leading digital marketing communications company in Vietnam with the motto "Every single touchpoint is an opportunity

Mr. Ngo Manh Cuong, CEO of FPT Online

Due to the impact of the prolonged economic shutdown, the events and sales of the Digital Content field were interrupted. Therefore, 2021 revenue and PBT reached 608 billion VND and 276 billion VND, respectively, up 1.4% and 8.1%, accounting for 90% of the set plan.

We have developed many new services and products to stay resilient. For example, the Company deployed hybrid events to enhance the user experience with digital technology. Tech Awards, CTO Summit, Agri Online Expo, Debate Challenge… were held in turn, despite the challenges of the Covid 19 pandemic.

Sports programs were moved into the VRace online platform, attracting more than 60,000 participants, giving users access to sports programs to improve health and contribute to charity campaigns, such as “Run for Vaccine”, “Together with the Southwest to overcome the drought”, “Vietnam bravery”…

In response to urgent healthcare needs of the people, we launched unique pages such as Covid 19, For F0… providing helpful information about pandemic prevention, patient care and post-Covid-19 treatment… As a result, we successfully signed various unprecedented large-scale contracts in the field of Medical Pharmacy.

Besides, FPT continued to develop new digital content products, focusing on solving the fractures of industries such as Education and Health, EduConnect and HealthCare Connect. By the end of 2021, the Company has also signed a large-value contract in the Education sector for the first time.

Faced with the enforced social distancing restrictions, we acknowledged the higher demand for education. So, immediately, we launched the eBox knowledge-sharing platform within two weeks. Right after the establishment, eBox with sharing courses on Securities, Finance, Real Estate… was broadcast with famous speakers, attracting thousands of participants and bringing about new sources of revenue.

In 2022, with a significant growth target, the Company will promote its core values and products in Digital Content and Online Advertising. In addition, we will expand business activities in Technological Platforms, develop new digital products and services, approach global trends, and open up cooperating opportunities with thousands of businesses and partners in digital technology.

Telecommunications

The telecommunications sector brought in revenue of 12,686 billion VND and profit before tax of 2,395 billion VND, increasing by 10.6% and 15.5% YoY, respectively. As a result, the pre-tax profit margin increased from 18.1% to 18.9%. This sector has planned to invest in an additional backbone to ensure the domestic backbone system, upgrading the quality of domestic network infrastructure and data center systems in the future.

Revenue
0
billion VND
  • 10.6%
Profit before tax
0
billion VND
  • 15.5%

Telecommunications service segment

In 2021, the Company implemented a series of business, emulation, and customer care campaigns, creating an essential driving force for business promotion, revenue growth, profit and customer connection. In 2022, we will continue to improve the customer experience while accelerating the deployment of new products, creating a driving force to increase revenue and profit growth.

Mr. Hoang Viet Anh, CEO of FPT Telecom

Revenue and PBT of the Telecommunications sector reached 12,079 billion VND and 2,119 billion VND, respectively, up 11.2% and 16.5% YoY. The pre-tax profit margin increased from 16.7% to 17.5% due to the high profit of the pay-TV segment.
 

Despite difficulties in sales due to the prolonged social distancing restrictions, the number of Internet users and pay-TV subscribers grew at high rates, helping to increase district coverage from 55% in 2020 to 59% in 2021. The success was due to our quick adaptation to the situation, transforming its sales model from offline to online and diversifying its business channels. In particular, the profit of the pay-TV service segment increased more than eight times thanks to exceeding the breakeven point from mid-2020. 

The company optimised customer experience and developed new products and services regarding technological activities and digital transformation. Technological solutions also helped us control the churn rate more effectively through a detailed assessment of customer behaviors to forecast the different trends of leaving networks earlier. Besides, the Company also fully packaged Smart Home products centered by FPT Play Box. It was one of the strategic products to form its ecosystem in the coming years.

In 2021, FPT also continuously expanded its technological infrastructure system, supporting the digital transformation of businesses and the nation. Accordingly, learning from international cable incidents in 2020, the Company has promoted the search and diversification of transmission channels abroad, broadening international bandwidth to over 3,000 Gbps to meet customers’ needs. Meanwhile, the high-class data center FPT Fornix was also recognised with prestigious awards such as the “Vietnam’s leading data center service provider” at the Cloud & Data Center award ceremony, one of the “Green energy users in Vietnam 2021” awarded by the Hanoi City People’s Committee, the first international standard TIA 924 certificate in Vietnam…

Digital content segment

In 2021, the Company made prompt efforts to launch a series of new products such as eBox, Online Fair, Hybrid Event, Health Care Connect, Edu Connect... to solve the key industries' disruptions. We will consistently pursue the goal of becoming the leading digital marketing communications company in Vietnam with the motto "Every single touchpoint is an opportunity

Mr. Ngo Manh Cuong, CEO of FPT Online

Due to the impact of the prolonged economic shutdown, the events and sales of the Digital Content field were interrupted. Therefore, 2021 revenue and PBT reached 608 billion VND and 276 billion VND, respectively, up 1.4% and 8.1%, accounting for 90% of the set plan.

We have developed many new services and products to stay resilient. For example, the Company deployed hybrid events to enhance the user experience with digital technology. Tech Awards, CTO Summit, Agri Online Expo, Debate Challenge… were held in turn, despite the challenges of the Covid 19 pandemic.

Sports programs were moved into the VRace online platform, attracting more than 60,000 participants, giving users access to sports programs to improve health and contribute to charity campaigns, such as “Run for Vaccine”, “Together with the Southwest to overcome the drought”, “Vietnam bravery”…

In response to urgent healthcare needs of the people, we launched unique pages such as Covid 19, For F0… providing helpful information about pandemic prevention, patient care and post-Covid-19 treatment… As a result, we successfully signed various unprecedented large-scale contracts in the field of Medical Pharmacy.

Besides, FPT continued to develop new digital content products, focusing on solving the fractures of industries such as Education and Health, EduConnect and HealthCare Connect. By the end of 2021, the Company has also signed a large-value contract in the Education sector for the first time.

Faced with the enforced social distancing restrictions, we acknowledged the higher demand for education. So, immediately, we launched the eBox knowledge-sharing platform within two weeks. Right after the establishment, eBox with sharing courses on Securities, Finance, Real Estate… was broadcast with famous speakers, attracting thousands of participants and bringing about new sources of revenue.

In 2022, with a significant growth target, the Company will promote its core values and products in Digital Content and Online Advertising. In addition, we will expand business activities in Technological Platforms, develop new digital products and services, approach global trends, and open up cooperating opportunities with thousands of businesses and partners in digital technology.

Education

2021 continued to be a productive year of FPT Education. The fact that the IT industry increasingly attracts students to get good, stable jobs and not be affected by the epidemic has helped the demand for FPT education system to increase sharply at all levels.

See more

Education

In 2021, FPT Education has flexibly adapted to overcome challenges with remarkable imprints in training methods, area expansion, and quality improvement. As a result, it has become a high-quality educational organisation with affordable costs and attracting a large number of learners

Mr. Le Truong Tung, CEO of FPT Education

2021 continued to be a productive year of FPT Education. The Education sector’s revenue reached 3,087 billion VND, rising by 43.1%. The number of full time equivalent students from primary school to graduate school was 74,313, an increase of 43% over the same period.

Number of full-time equivalent students
Unit: full-time equivalent students

During the year, FPT has worked with many provinces to seek investment opportunities in education projects to support the local development of high-quality education.
FPT Education also continuously improves the quality and reputation through obtaining the ISO 21001:2018 certificate – the quality standard of the education industry. In addition, the Corporation also published more than 300 international articles in the Scopus Index.
In 2022, FPT Education will invest in expanding campuses in Hanoi, Ho Chi Minh City, Can Tho, Da Nang, Binh Dinh; put into operation two new high schools in Bac Ninh and Hai Phong; complete investment procedures in concentrated education zones and escalator schools in numerous other localities.
With the vision of becoming a large-scale education system (Mega Education), FPT plans to expand vertically (launching new training products) and horizontally (expanding facilities in provinces and cities nationwide).

Education

In 2021, FPT Education has flexibly adapted to overcome challenges with remarkable imprints in training methods, area expansion, and quality improvement. As a result, it has become a high-quality educational organisation with affordable costs and attracting a large number of learners

Mr. Le Truong Tung, CEO of FPT Education

2021 continued to be a productive year of FPT Education. The Education sector’s revenue reached 3,087 billion VND, rising by 43.1%. The number of full time equivalent students from primary school to graduate school was 74,313, an increase of 43% over the same period.

Number of full-time equivalent students
Unit: full-time equivalent students

During the year, FPT has worked with many provinces to seek investment opportunities in education projects to support the local development of high-quality education.
FPT Education also continuously improves the quality and reputation through obtaining the ISO 21001:2018 certificate – the quality standard of the education industry. In addition, the Corporation also published more than 300 international articles in the Scopus Index.
In 2022, FPT Education will invest in expanding campuses in Hanoi, Ho Chi Minh City, Can Tho, Da Nang, Binh Dinh; put into operation two new high schools in Bac Ninh and Hai Phong; complete investment procedures in concentrated education zones and escalator schools in numerous other localities.
With the vision of becoming a large-scale education system (Mega Education), FPT plans to expand vertically (launching new training products) and horizontally (expanding facilities in provinces and cities nationwide).

ESG report

We believe that the way to face these challenges and to find new opportunities is not only to promote economic growth but also to pay more attention to the community and environment. In 2021, FPT’s sustainable development activities were recorded with an evaluation result of 76%, an increase of 11 percentage points compared to 2020.

Loading...

Sustainable development orientation

In one way or another, the COVID-19 pandemic has unearthed a more profound and comprehensive sustainable approach from the global scale to every country, business, or organization.

See more

Sustainable development orientation and model

Based on the business plan, FPT has developed a sustainable development orientation and strategy to balance three factors, including Economic Development, Community Support, and Environmental Protection. The Corporation also refers to the UN’s sustainable development goals and the GRI Standards when setting up the action programs for sustainable development.

The Sustainable Development Goals call for global actions towards a sustainable future for all countries by 2030. As a leading technology corporation in Vietnam, FPT is ready to play its role in all 17 of these millennium goals. However, our activities most directly affect the 08 things mentioned below.

Quality education; Gender equality; Affordable and clean energy; Decent work and economic growth; Industry, innovation, and infrastructure; Responsible consumption and production; Climate action; Partnerships for the goals.

Action plans

In one way or another, the COVID-19 pandemic has unearthed a more profound and comprehensive sustainable approach from the global scale to every country, business, or organization. Sustainability is not only the harmony among the economy, society, and the environment. It implies sharing benefits, values, and risks while putting humans at the heart of growth. Therefore, FPT’s action plans to implement the sustainable development strategy in 2021 aimed to help each stakeholder and the society mitigate the negative effects of the pandemic, thriving and closely following the 17-millennium goals.

Field Action plan 2021’s Results
Economy Maintain economic growth.. Business indicators continued to grow strongly, with revenue and profit increasing by 19.5% and 20.4%, respectively. Corporate tax payment reached 5,750 billion VND.
Promote labor productivity through technological diversification, innovation and improvement. In 2021, FPT deployed 43 internal digital transformation projects in governance and operation to ensure business continuity and improve labor productivity in the new normal.
Provide SMEs with more access to technology. More than 3,000 businesses in Vietnam had free access to the FPT eCovax digital vaccine program to avoid disruptions, even in social distancing. In addition, the solution suite helped maintain a comprehensive green working environment and proactive adaptation.
Upgrade technology capacity in industries.  Expansion of the Made-by-FPT ecosystem promoted a flexible, adaptive digital transformation and sustainable economic growth. In 2021, the digital transformation revenue maintained growth, reaching VND 713 billion, up 42.8% over the same period. 
Society Ensure quality, inclusive and equitable education and promote lifelong learning opportunities for all. 74,313 equivalent learners at all levels of FPT Education.

Regarding internal training, the Corporation spent 99.3 billion VND with 818,580 employees participating in training courses and 3,803,220 training hours.

Equal opportunities in leadership at all levels. The number of female managers increased by 17.5 % compared to the 10.9% growth rate of male managers. 
Provide decent and quality work for all women and men, including young people and people with disabilities, and pay equally for work of equal value. In 2021, the number of female employees increased by 21.4 % over the same period, similar to that of male employees at 21.3%.

FPT’s workforce continued to be rejuvenated by new recruits with an average age of 29 (compared to an average age of 30 in 2020). Besides, the number of managers under 40 years old accounted for 76.7% of the total number of managers of FPT, equal to 2,022 people.

Provide quick and affordable Internet access. Despite sales being hit due to the severe effects of the pandemic, the number of Internet users and pay-TV subscribers still grew at high rates, helping to increase telecommunications infrastructure coverage from 55% in 2020 to 59% in 2021 in all districts. International bandwidth reached 3,000Gbps.
Environment Comply with regulations on environmental protection and propagate to raise employees’ awareness of saving energy; against climate change. FPT’s environmental impacts mainly came from waste discharge and energy consumption in offices and stores. In 2021, FPT fully complied with waste and emission management regulations at the buildings and did not cause any related violations. 
Increase use of energy sources, recyclable resources, and energy-efficient materials. Green office design and technology solutions reduced energy use in offices and stores nationwide. Moreover, the green office model helped the Corporation achieve particular efficiencies in saving energy, reducing operating costs, and raising environmental awareness. 

Stakeholders’ roles and responsibilities in sustainable development management

Entity in charge Roles and activities
The BOD Approving and promulgating the strategy and orientation for sustainable development throughout the Corporation.
The BOM Ensuring the implementation of the sustainable development strategy in FPT and its subsidiaries through:

  • Establishing specific sustainable development goals.
  • Accelerating the implementation to put the sustainable development strategy into action and results.
  • Supervising the results of sustainable development policies.
Subsidiaries
  • Ensuring the realization of sustainable development goals under the Corporation’s orientation and strategy.
  • Preparing periodic reports on the implementation of the sustainability strategy.

Critical issue identification

According to stakeholder concerns, business performance, and in reference to the United Nations’ 17-millennium goals, FPT identified critical issues to prioritize and allocate resources to best meet stakeholder expectations.

The process of critical issue identification

Step 1:

Identifying critical issues that have a significant impact on the business operations of the Corporation and the interests of stakeholders based on analysis of:

  • The information on socio-economic surveys, market research, and industry reports.
  • Evaluation reports and customer surveys.
  • Characteristics of the IT sector and specific business sectors of the Corporation.
  • Feedback from shareholders, investors, and other stakeholders.
  • Guidelines for developing the sustainable development report.

Step 2:

Evaluating significant issues based on:

  • Prioritized areas.
  • Appraisal and confirmation of senior leaders.
  • The selective key issues of the Corporation or each subsidiary according to three pillars: Economy, Society, Environment.

Step 3:

Selecting vital issues to focus on:

  • For a green environment with key activities: building green campuses and offices, meeting environmental standards, and saving energy.
  • For the development of stakeholders and working towards a better life.
  • Improve governance efficiency in all areas to meet international standards and ensure sustainable development.

Sustainable development orientation and model

Based on the business plan, FPT has developed a sustainable development orientation and strategy to balance three factors, including Economic Development, Community Support, and Environmental Protection. The Corporation also refers to the UN’s sustainable development goals and the GRI Standards when setting up the action programs for sustainable development.

The Sustainable Development Goals call for global actions towards a sustainable future for all countries by 2030. As a leading technology corporation in Vietnam, FPT is ready to play its role in all 17 of these millennium goals. However, our activities most directly affect the 08 things mentioned below.

Quality education; Gender equality; Affordable and clean energy; Decent work and economic growth; Industry, innovation, and infrastructure; Responsible consumption and production; Climate action; Partnerships for the goals.

Action plans

In one way or another, the COVID-19 pandemic has unearthed a more profound and comprehensive sustainable approach from the global scale to every country, business, or organization. Sustainability is not only the harmony among the economy, society, and the environment. It implies sharing benefits, values, and risks while putting humans at the heart of growth. Therefore, FPT’s action plans to implement the sustainable development strategy in 2021 aimed to help each stakeholder and the society mitigate the negative effects of the pandemic, thriving and closely following the 17-millennium goals.

Field Action plan 2021’s Results
Economy Maintain economic growth.. Business indicators continued to grow strongly, with revenue and profit increasing by 19.5% and 20.4%, respectively. Corporate tax payment reached 5,750 billion VND.
Promote labor productivity through technological diversification, innovation and improvement. In 2021, FPT deployed 43 internal digital transformation projects in governance and operation to ensure business continuity and improve labor productivity in the new normal.
Provide SMEs with more access to technology. More than 3,000 businesses in Vietnam had free access to the FPT eCovax digital vaccine program to avoid disruptions, even in social distancing. In addition, the solution suite helped maintain a comprehensive green working environment and proactive adaptation.
Upgrade technology capacity in industries.  Expansion of the Made-by-FPT ecosystem promoted a flexible, adaptive digital transformation and sustainable economic growth. In 2021, the digital transformation revenue maintained growth, reaching VND 713 billion, up 42.8% over the same period. 
Society Ensure quality, inclusive and equitable education and promote lifelong learning opportunities for all. 74,313 equivalent learners at all levels of FPT Education.

Regarding internal training, the Corporation spent 99.3 billion VND with 818,580 employees participating in training courses and 3,803,220 training hours.

Equal opportunities in leadership at all levels. The number of female managers increased by 17.5 % compared to the 10.9% growth rate of male managers. 
Provide decent and quality work for all women and men, including young people and people with disabilities, and pay equally for work of equal value. In 2021, the number of female employees increased by 21.4 % over the same period, similar to that of male employees at 21.3%.

FPT’s workforce continued to be rejuvenated by new recruits with an average age of 29 (compared to an average age of 30 in 2020). Besides, the number of managers under 40 years old accounted for 76.7% of the total number of managers of FPT, equal to 2,022 people.

Provide quick and affordable Internet access. Despite sales being hit due to the severe effects of the pandemic, the number of Internet users and pay-TV subscribers still grew at high rates, helping to increase telecommunications infrastructure coverage from 55% in 2020 to 59% in 2021 in all districts. International bandwidth reached 3,000Gbps.
Environment Comply with regulations on environmental protection and propagate to raise employees’ awareness of saving energy; against climate change. FPT’s environmental impacts mainly came from waste discharge and energy consumption in offices and stores. In 2021, FPT fully complied with waste and emission management regulations at the buildings and did not cause any related violations. 
Increase use of energy sources, recyclable resources, and energy-efficient materials. Green office design and technology solutions reduced energy use in offices and stores nationwide. Moreover, the green office model helped the Corporation achieve particular efficiencies in saving energy, reducing operating costs, and raising environmental awareness. 

Stakeholders’ roles and responsibilities in sustainable development management

Entity in charge Roles and activities
The BOD Approving and promulgating the strategy and orientation for sustainable development throughout the Corporation.
The BOM Ensuring the implementation of the sustainable development strategy in FPT and its subsidiaries through:

  • Establishing specific sustainable development goals.
  • Accelerating the implementation to put the sustainable development strategy into action and results.
  • Supervising the results of sustainable development policies.
Subsidiaries
  • Ensuring the realization of sustainable development goals under the Corporation’s orientation and strategy.
  • Preparing periodic reports on the implementation of the sustainability strategy.

Critical issue identification

According to stakeholder concerns, business performance, and in reference to the United Nations’ 17-millennium goals, FPT identified critical issues to prioritize and allocate resources to best meet stakeholder expectations.

The process of critical issue identification

Step 1:

Identifying critical issues that have a significant impact on the business operations of the Corporation and the interests of stakeholders based on analysis of:

  • The information on socio-economic surveys, market research, and industry reports.
  • Evaluation reports and customer surveys.
  • Characteristics of the IT sector and specific business sectors of the Corporation.
  • Feedback from shareholders, investors, and other stakeholders.
  • Guidelines for developing the sustainable development report.

Step 2:

Evaluating significant issues based on:

  • Prioritized areas.
  • Appraisal and confirmation of senior leaders.
  • The selective key issues of the Corporation or each subsidiary according to three pillars: Economy, Society, Environment.

Step 3:

Selecting vital issues to focus on:

  • For a green environment with key activities: building green campuses and offices, meeting environmental standards, and saving energy.
  • For the development of stakeholders and working towards a better life.
  • Improve governance efficiency in all areas to meet international standards and ensure sustainable development.

For a green environment

It is an indispensable part of the corporate responsibility to monitor energy and natural resource use, utilize technology initiatives to reduce environmental impacts, respond to the pandemic situation and climate change.

See more

As an enterprise operating in the technology sector, FPT almost did not witness any direct environmental imprints during its operation. However, it is an indispensable part of the corporate responsibility to monitor energy and natural resource use, utilize technology initiatives to reduce environmental impacts, respond to the pandemic situation and climate change.

Decree No. 06/2022/ND-CP on mitigation of greenhouse gas (GHG) emissions and protection of the ozone layer specified that facilities with energy consumption of 1,000 TOE (Tons of oil equivalent) or above will have to take inventories and mitigate GHG emissions from 2023. According to preliminary statistical data of FPT’s office buildings and campuses, the average energy consumption is about four million kWh, equivalent to 700 TOE. Currently, FPT has not had to measure the GHG emission index yet. However, environmental issues have always been our top concern when investing nationwide office properties. Therefore, FPT will continue to take initiatives to mitigate and measure this index.

Promoting a green working environment

With offices and buildings across the country, we are aware that the green office model not only helps efficiently save energy and reduce office operating costs but also contributes to raising employees’ environmental awareness.

Additionally, when investing in office buildings, FPT always prepared good quality Environmental Impact Assessment Reports and complied with environmental protection. We also prioritized new technologies and eco-friendly materials, making the most of natural energy sources to minimize the impacts on the environment. FPT’s training and software parks in Hanoi, Da Nang, Binh Dinh, Ho Chi Minh City, and Can Tho have been constructed using the campus model with office buildings integrated with an entertainment area, green trees, environment-friendly landscape such as F-Ville Software Village in Hoa Lac Hi-Tech Park (Hanoi); FPT University in Hoa Lac Hi-Tech Park (Hanoi); FPT Complex in FPT City Urban Area (Da Nang); F-Town in Thu Duc Hi-Tech Park (HCMC)…. Many of them have been highly praised by domestic and international organisations for green architecture that prioritises energy efficiency.

  • The F-Town 3 campus was classified as one of the trio of typical constructions of Bioclimatic architecture by Wallpaper – The leading British magazine on architecture, art, and fashion. The construction style and design takes full advantage of natural resources to provide a comfortable and convenient living environment as more than 40% of buildings include open spaces. In addition, no corridors require energy using air conditioning.
  • FPT Complex (Da Nang) was awarded the EDGE (Excellence in Design for Greater Efficiencies) by the Ministry of Construction and the World Bank based on achieving savings of at least 20% in all three criteria: energy, water and materials.
  • FPT University Alpha Building (Hoa Lac Hi-tech Park, Hanoi) was honored in the Future Education category at the World Architecture Festival and won first prize at the Green Architecture competition organised by the Vietnam Association of Architects based on the use of green materials and energy saving.

 

Recognizing the importance of clean energy sources, FPT gave top priority to solar energy in ensuring the operation of heating and domestic hot water systems in buildings, especially in the Northern region. Consistently, it has helped provide our commitments to environmental protection while saving electricity costs.

Our facilities are located in major cities across the country with the wet season and dry season. Therefore, we purposefully integrated artificial water storage systems in our buildings to make the most of natural water in the rainy season. Additionally, the facilities were also equipped with a wastewater filtration system to utilize this water source for practical purposes and optimize water consumption costs significantly in the dry season. The infrared system and automatic alternating-current sprinklers were used on all green areas to reduce water use and provide tree maintenance, bringing a nature-friendly workplace for employees.

We ensured the consistent implementation of water-saving regulations in buildings and campuses. For example, the common areas all use touch-sensitive faucets that were automatically turned off when not in use. We also launched emulation movements to encourage water efficiency in offices throughout the nation.

We operated wastewater treatment systems that meet TCVN 14: 2008 / BTNMT – the national technical standards on domestic wastewater. We did not allow any violations on discharge to the environment in 2021.

Play
Play
Previous
Next

Compliance with the law on environmental protection

With offices and buildings across the country, we are aware that the green office model not only helps efficiently save energy and reduce office operating costs but also contributes to creating a creative working environment, promoting sustainable growth. Accordingly, when investing in office buildings, FPT always prepared good quality Environmental Impact Assessment Reports and complied with environmental protection, energy consumption, and waste treatment regulations. We also prioritized new technologies and eco-friendly materials, making the most of natural energy sources to minimize the impacts on the environment.

FPT Corporation, including its subsidiaries, did not record any environmental laws and regulations violations in 2021. This confirmation is based on issued and received documents archived on our data information system.

Energy and water management and consumption

In order to minimize waste in power consumption, FPT has focused on implementing synchronously, continuously, and effectively to improve our energy efficiency:

  • Increasing the use of natural energy/water sources such as: solar energy, groundwater and rainwater.
  • Reducing GHG emissions by decreasing energy consumption in our office buildings nationwide.
  • Using smart energy and water control systems.
  • Close monitoring monthly electricity consumption.
  • Periodically clean the heat exchanger rigs and significantly the air-cooled hot rigs to decrease energy losses.
  • Timely maintaining failures to avoid energy loss.
  • Replacing the use of water heaters with centralized solar water supply centers. 
  • Having skilled maintenance technicians to operate the air conditioning and ventilation systems adequately.

In 2021, due to prolonged and widespread social distancing, the Corporation deployed the remote working and training model to ensure employees’ health and safety and maintain business continuity. Therefore, there are some fluctuations in power consumption in some facilities.

Accordingly, the power consumption of our training campuses tended to sharply decrease when 100% of students studied online for a long time. For example, the electricity consumption of FPT University’s campus in Hoa Lac Hi-Tech Park (Hanoi) decreased by 46% YoY.

However, due to the substantially increased demand for remote working and using internal network connections, power consumption of office buildings and IT centers stayed the same or slightly increased. FPT also put into use a new headquarters with an area of 102,000 m2 and 9,000 seats in 2021. In addition, the total number of employees also increased by 21.3%. Therefore, the electricity consumption had some corresponding changes.

In 2021, our buildings’ water consumption increased due to our workforce expansion and the operation of the new Head Office. On the other hand, in some areas, such as FPT University in Hoa Lac Hi-Tech Park, the water supply was adjusted from well water to tap water.

As an enterprise operating in the technology sector, FPT almost did not witness any direct environmental imprints during its operation. However, it is an indispensable part of the corporate responsibility to monitor energy and natural resource use, utilize technology initiatives to reduce environmental impacts, respond to the pandemic situation and climate change.

Decree No. 06/2022/ND-CP on mitigation of greenhouse gas (GHG) emissions and protection of the ozone layer specified that facilities with energy consumption of 1,000 TOE (Tons of oil equivalent) or above will have to take inventories and mitigate GHG emissions from 2023. According to preliminary statistical data of FPT’s office buildings and campuses, the average energy consumption is about four million kWh, equivalent to 700 TOE. Currently, FPT has not had to measure the GHG emission index yet. However, environmental issues have always been our top concern when investing nationwide office properties. Therefore, FPT will continue to take initiatives to mitigate and measure this index.

Promoting a green working environment

With offices and buildings across the country, we are aware that the green office model not only helps efficiently save energy and reduce office operating costs but also contributes to raising employees’ environmental awareness.

Additionally, when investing in office buildings, FPT always prepared good quality Environmental Impact Assessment Reports and complied with environmental protection. We also prioritized new technologies and eco-friendly materials, making the most of natural energy sources to minimize the impacts on the environment. FPT’s training and software parks in Hanoi, Da Nang, Binh Dinh, Ho Chi Minh City, and Can Tho have been constructed using the campus model with office buildings integrated with an entertainment area, green trees, environment-friendly landscape such as F-Ville Software Village in Hoa Lac Hi-Tech Park (Hanoi); FPT University in Hoa Lac Hi-Tech Park (Hanoi); FPT Complex in FPT City Urban Area (Da Nang); F-Town in Thu Duc Hi-Tech Park (HCMC)…. Many of them have been highly praised by domestic and international organisations for green architecture that prioritises energy efficiency.

  • The F-Town 3 campus was classified as one of the trio of typical constructions of Bioclimatic architecture by Wallpaper – The leading British magazine on architecture, art, and fashion. The construction style and design takes full advantage of natural resources to provide a comfortable and convenient living environment as more than 40% of buildings include open spaces. In addition, no corridors require energy using air conditioning.
  • FPT Complex (Da Nang) was awarded the EDGE (Excellence in Design for Greater Efficiencies) by the Ministry of Construction and the World Bank based on achieving savings of at least 20% in all three criteria: energy, water and materials.
  • FPT University Alpha Building (Hoa Lac Hi-tech Park, Hanoi) was honored in the Future Education category at the World Architecture Festival and won first prize at the Green Architecture competition organised by the Vietnam Association of Architects based on the use of green materials and energy saving.

 

Recognizing the importance of clean energy sources, FPT gave top priority to solar energy in ensuring the operation of heating and domestic hot water systems in buildings, especially in the Northern region. Consistently, it has helped provide our commitments to environmental protection while saving electricity costs.

Our facilities are located in major cities across the country with the wet season and dry season. Therefore, we purposefully integrated artificial water storage systems in our buildings to make the most of natural water in the rainy season. Additionally, the facilities were also equipped with a wastewater filtration system to utilize this water source for practical purposes and optimize water consumption costs significantly in the dry season. The infrared system and automatic alternating-current sprinklers were used on all green areas to reduce water use and provide tree maintenance, bringing a nature-friendly workplace for employees.

We ensured the consistent implementation of water-saving regulations in buildings and campuses. For example, the common areas all use touch-sensitive faucets that were automatically turned off when not in use. We also launched emulation movements to encourage water efficiency in offices throughout the nation.

We operated wastewater treatment systems that meet TCVN 14: 2008 / BTNMT – the national technical standards on domestic wastewater. We did not allow any violations on discharge to the environment in 2021.

Play
Play
Previous
Next

Compliance with the law on environmental protection

With offices and buildings across the country, we are aware that the green office model not only helps efficiently save energy and reduce office operating costs but also contributes to creating a creative working environment, promoting sustainable growth. Accordingly, when investing in office buildings, FPT always prepared good quality Environmental Impact Assessment Reports and complied with environmental protection, energy consumption, and waste treatment regulations. We also prioritized new technologies and eco-friendly materials, making the most of natural energy sources to minimize the impacts on the environment.

FPT Corporation, including its subsidiaries, did not record any environmental laws and regulations violations in 2021. This confirmation is based on issued and received documents archived on our data information system.

Energy and water management and consumption

In order to minimize waste in power consumption, FPT has focused on implementing synchronously, continuously, and effectively to improve our energy efficiency:

  • Increasing the use of natural energy/water sources such as: solar energy, groundwater and rainwater.
  • Reducing GHG emissions by decreasing energy consumption in our office buildings nationwide.
  • Using smart energy and water control systems.
  • Close monitoring monthly electricity consumption.
  • Periodically clean the heat exchanger rigs and significantly the air-cooled hot rigs to decrease energy losses.
  • Timely maintaining failures to avoid energy loss.
  • Replacing the use of water heaters with centralized solar water supply centers. 
  • Having skilled maintenance technicians to operate the air conditioning and ventilation systems adequately.

In 2021, due to prolonged and widespread social distancing, the Corporation deployed the remote working and training model to ensure employees’ health and safety and maintain business continuity. Therefore, there are some fluctuations in power consumption in some facilities.

Accordingly, the power consumption of our training campuses tended to sharply decrease when 100% of students studied online for a long time. For example, the electricity consumption of FPT University’s campus in Hoa Lac Hi-Tech Park (Hanoi) decreased by 46% YoY.

However, due to the substantially increased demand for remote working and using internal network connections, power consumption of office buildings and IT centers stayed the same or slightly increased. FPT also put into use a new headquarters with an area of 102,000 m2 and 9,000 seats in 2021. In addition, the total number of employees also increased by 21.3%. Therefore, the electricity consumption had some corresponding changes.

In 2021, our buildings’ water consumption increased due to our workforce expansion and the operation of the new Head Office. On the other hand, in some areas, such as FPT University in Hoa Lac Hi-Tech Park, the water supply was adjusted from well water to tap water.

For the development of stakeholders

With the cooperation of 37,180 employees, in 2021, FPT sponsored 183.6 billion VND in total for more than 100 CSR activities, creating practical spiritual and material values for 134,494 people throughout the nation. Activities mainly focus on supporting the community in preventing and controlling Covid-19; digital/high-quality human resources training; helping the underprivileged; blood donation…

See more

Employees

As of 31/12/2021, FPT’s human resource scale increased by 21.3% over the same period, reaching 37,180 people. The technology sector continued to play a significant role with 24,068 employees, accounting for 64.7% of the total workforce, up 28.5% YoY. It was also the core force that contributed to expanding the Made-by-FPT ecosystem and creating a new growth engine for the Corporation in the long term.

FPT’s workforce by operating sectors

Technology
0
employees
Telecommunications
0
employees
Education, Investment and Others
0
employees

Understanding the significant role of human resources in the Corporation’s sustainable development, FPT’s human resource management focuses in three principal activities which include: (1) Nurturing diversity & inclusion culture; (2) Nurturing young talent; (3) Continuously improving welfare and remuneration policies.

Therefore, our great efforts in human resource activities were well-recognized by prestigious organizations worldwide. For example, in 2021, FPT was named one of “The best places to work in information technology, software and applications, and e-commerce” by Anphabe and Intage research company. In addition, in the global IT service segment, FPT Software (a subsidiary of FPT Corporation) was listed as one of the “Asia’s Best Place to Work for” 2021 based on an exclusive survey conducted by HR Asia Magazine with 30,000 employees from 581 Vietnamese enterprises.

Nurturing diversity & inclusion of culture

The stable local and international human resources have been the basis for the diversification in FPT’s working environment as a leading enterprise with the global reach. Diversity and differences in qualifications, age, religion, location, ethnicity, personal characteristics… were highly respected. FPT accepted everyone as their authentic selves with their own strengths and weaknesses. Concurrently, it facilitated employees to improve self-motivation and self-leadership. While Gen Z can be considered a mighty force with differences and potentials, we will always be ready to be an attractive workplace for them to learn and dedicate to the IT sector.

Improving gender equality

Although the tech industry is characterized by its high proportion of male employees, FPT has always strived to keep equal and fair opportunities for all employees. In 2021, the number of female employees increased by 21.4 % over the same period, similar to the growth rate of male employees at 21.3%. Specifically, the number of female managers also increased by 17.5 % compared to the 10.9% growth rate of male managers.

FPT’s human resource structure by gender

Male
0
accounting for 62.8%
Female
0
accounting for 37.2%
Promoting human resource diversification

As a global technology group, FPT has focused on expanding only the business scale but also the use of local human resources and experts with competitive advantages and deep insights into each market. Therefore, FPT’s workforce has constantly expanded in terms of nationality and location. As of 2021, there were 37,180 employees in 26 countries and territories with 52 different nationalities, such as the USA, Japan, Germany, UK, France, Slovakia, Philippines, and India… Overseas, FPT has nearly 3,000 employees working in Asia, Europe, and America, mainly in Japan. With diverse human resources working worldwide, FPT has been promoting the wisdom of diverse human resources on a global scale, contributing to the sustainable growth of the Corporation.

Promoting career opportunities for youth with different educational backgrounds

FPT’s human resources continued its rejuvenation, with an average recruit age of 29 (compared to 30 in 2020). The proportion of employees under 30 accounted for 63.5% of the total workforce, equivalent to 23,626 people. The number of employees over 50 years old accounted for only 0.7% of the whole staff roster. The rate of managers under 40 years old accounts for 76.7 % of FPT’s entire management staff, equal to 2,022 people. They continued to play an essential role in the growth process, affirming the position of the leading technology company in Vietnam.  

FPT’s human resource structure by education and by age

Criteria Number of manpower (person) Ratio to total workforce
Education
Below degree level 7,857 21.1%
Undergraduate and postgraduate 29,323  78.9%
Age
Under 30 23,626 63.5%
From 30 – 50 13,298 35.8%
Over 50 256  0.7%

Leadership age demographic

Under 40
0
accounting for 76.7% of the number of managers
Over 40
0
accounting for 23.3% of the number of managers

Nurturing young talents

Developing high-quality technological human resources

The critical point in FPT’s development strategy is to identify human resources as the core value to achieve strategic business goals during the past 34 years. With a commitment to developing high-quality human resources not only for FPT but also for the Vietnamese economy, the Corporation has been training hundreds of thousands of students in the FPT Education system from high school to university and graduate level. Therefore, FPT has always focused on developing young and creative talents. In fact, they have been creating a positive motivation for the working environment, meeting the increasing needs of functional departments, and potentially joining the management team. In addition, FPT organized fresher and intern training programs every year to provide advanced technical knowledge and skills, practical work experience, and many new and exciting “issues” for young talents to unleash their ability. With an increasingly large staff size and double-digit growth rate, FPT will continue to promote the incubation and nurturing of young talents and future successors in the coming time.

Typical talent incubation programs:

  • FPT Software Academy – the training program for professional developers of FPT Software (FPT’s subsidiary) for all students in the IT sector across the country. FPT Software Academy offers career opportunities and a professional training environment according to international standards with the mission of providing and training high-quality technology human resources for major global projects. This is the starting place for the successes of leading IT engineers in the future.
  • MiniMBA – the training program for potential high-quality staff. MiniMBA shortens and distills the most quintessential content of the MBA program, organized by FPT Corporate University in collaboration with the FPT School of Business & Technology. The program aims to help learners consolidate core management knowledge as well as systematize essential and professional management skills for modern business administration and governance. It also helps improve their capacity, leadership, and business network development through the multi-dimensional exchange of experiences.
  • FPT Innovation Award – iKhien is an annual award to honor practical innovations that go into long-term operation and encourage the spirit of creativity in the Corporation. The program has been continuously implemented for many years, contributing to exploiting the creative potential of FPT people. Moreover, those initiatives under the FPT innovation award were not only replicated and implemented within FPT but also went to external markets to make impacts on society.
  • The core staff training program helps young talents hone their knowledge and skills as well as improve leadership and management capacity to become the next generation of FPT leaders.
  • In 2021, in addition to promoting friendship and cooperation with domestic and foreign universities, FPT has established the Alumni Network of Hanoi University of Science and Technology at FPT (HUSTA – FPT), contributing to act as a bridge to bring young talented students to FPT and support them in their work and life after graduation. Furthermore, the network also tightened the solidarity among the Hanoi University of Science and Technology alumni community in FPT.
Developing into a learning organisation and encouraging personal development

Technology requires constant change and creativity. FPT has built generations of employees who constantly learn and strive to meet the requirements. All employees of level 2.4 and above must attend the annual training programs of the Corporation or complete at least one MOOC (Massive Open Online Course).

In 2021, although the prolonged pandemic challenged business operations and training activities, especially in-depth professional training, training programs were still widely deployed throughout the Corporation with 8,289 training courses, an increase of 25% YoY. In particular, the total number of training sessions on MOOCs increased by 234%. The number of new technology certificates also rose from 2,815 in 2020 to 4,768 in 2021, a corresponding increase of 69%.

Training indicators in 2021

No. Indicators 2021
1 Training budget 99.3 billion VND 
2 Number of training courses 8,289 courses
3 Training sessions 818,580 sessions
4 Number of training hours 3,803,220 hours
5 Training sessions per person 23 sessions/person
6 Training hours per person 91 hours/person
7 Number of technology certificates  4,768 certificates
Expansion of experience through internal rotation

In February 2021, FPT Digital Company Limited (FPT Digital) was established. Mr. Hoang Viet Anh, FPT Executive vice president, was appointed to be the Chairman of FPT Digital concurrently. In addition, Mr. Tran Huy Bao Giang was reassigned to be CEO of FPT Digital..

In 2021, FPT’s functional directors had some changes. Specifically, Mr. Vo Dang Phat, former Director of the Multi-Industry P&L Management Center (in the Korean market) under FPT Software, was appointed the Chief Marketing & Communication Officer of FPT in July 2021. In addition, Ms. Pham Thi Quynh Vi, former Head of Quality Assurance and Control Department of FPT Software, was reassigned to the Chief Quality Officer of FPT in June 2021.

Such rotation is part of FPT’s leadership development and rotational program that has been deployed since 2014 to prepare chief executives for FPT and its subsidiaries. Accordingly, FPT leaders will be rotated into various business segments to develop diverse experiences and improve leadership and management capacity, enhancing stable development for the Corporation in the upcoming years. The internal rotation has become the lifeblood of FPT for many years to increase work efficiency and promote innovation; creating conditions for the development and improvement of knowledge, leadership, and management skills of staff at all levels in FPT; Discovering, fostering, and making the next generation of managers at all levels.

Continuously improving welfare and remuneration policies

Supporting employees’ lives during the pandemic

In 2021, to cope with the severe effects of the pandemic, FPT continuously offered timely support policies to ensure each employee’s safety, health, and daily life. The remote working regime was deployed at all subsidiaries. The Corporation also quickly cooperated closely with the authorities and related parties to safely bring our people abroad back home. We also had all employees and family members vaccinated at the soonest time.

In order to ensure a stable life for employees affected by the Covid-19 pandemic, FPT issued and implemented directives and policies of financial and in-kind support throughout the organization.

It promptly implemented the “Orange-shirt soldiers” program to honor inspiring collectives and individuals with a high spirit of efforts in the pandemic.

Improving employee’s well-being through a competitive remuneration policy

More than ever, we deeply understand that human resources are the core strength to bring businesses to new heights and to achieve strategic goals.

In the coming time, FPT will focus on renewing remuneration policies, enhancing the employee experience, putting employees at the center, and taking care of employees and their families.

FPT has always focused on building a competitive remuneration policy, ensuring competitive income and bonuses. Therefore, employees are evaluated regularly and equally based on the “Work more – Earn more” criteria.

FPT’s remuneration policy includes three components: Salary by job title, Salary by individual performance, Support payment.

Salary by job title: Based on salary survey reports of some reputable human resource consulting companies globally and adjusted according to the job title in line with the Corporation’s development, labor market, and inflation index (CPI) of Vietnam. In addition, employees also receive the 13th-month Bonus paid on FPT’s birthday anniversary and New Year.

Salary by individual performance: Employees’ achievements were consistently recognized and rewarded promptly, reasonably, and transparently. Especially in recent years, FPT has implemented a policy of lump-sum income, whereby monthly/quarterly payments will change according to actual work results. In addition, FPT especially encouraged start-up activities with a commitment to a desirable bonus rate.

Support payment: Support costs for travel items, phone charges, part-time jobs, long-term work abroad were regularly reviewed under actual situations.

Along with the above remuneration policies and the welfare regimes in accordance with the Law (social/medical/unemployment insurance…), FPT also builds different welfare regimes to care for employees and their relatives. For example, the Periodic Health Checkup Program was organized annually for all employees who have signed official labor contracts. Employees who have made extraordinary contributions would be entitled to the housing support policies. Furthermore, employees and relatives would receive discounts when purchasing FPT’s services and products. In addition to the standard insurance regimes following the Law, all FPT employees have the FPT care health insurance depending on the staff level. Even their family members are also supported with health insurance packages at reasonable fees.

Incentives for high achieving employees

To evaluate personnel in a comprehensive, effective, fair, and transparent manner, the performance results of employees were assessed with clear goals and metrics. The Corporation has been monthly tracking the performance of employees using the performance management and evaluation platform (iPMS) and quarterly assessing the OKR of individuals. The “Think big” spirit in setting OKRs has become the driving force to improve employee performance.

In order to strengthen the long-term interest engagement of young senior managers with the Corporation, we also implemented an ESOP (Employee Stock Ownership Plan) for those making remarkable contributions, those of high potential and those who display long-term commitment.

Furthermore, FPT recognized employees’ achievements and efforts via Gold bonuses (1 gold = 1,000 VND) on the MyFPT application – the software developed to engage and enhance employees’ experience. Accordingly, every achievement or piece of good work was publicly recognized and awarded Gold by the reporting leaders. In 2021, the Corporation disbursed up to 50 billion VND in incentive bonuses to recognize employees’ contributions timely. Besides, FPT organized annual programs to honor individuals and teams with excellent achievements in the year at all levels. FPT Under 35, Top 100 FPT… were held on a large and creative scale, motivating staff who had made significant contributions to the Corporation. The recognition was also the gratitude to employees’ family members – who always got their back.

Compliance with the provisions of the labor law

In 2021, due to Covid-19, while many firms shrank their workforce and cut off working hours and wages, FPT maintained stable work and income for employees and complied with the Labour Code thanks to its ability to ensure business continuity and productivity excellence.

FPT has been one of the few Vietnamese enterprises with unique corporate cultural values, which creates a distinctive advantage in attracting talents and enhancing cohesion among staff members or between them and the Corporation. With the philosophy of providing each member with a great personal and professional life and the best conditions to grow, FPT is committed to a fair, transparent, diversified, and inclusive working environment, based on the principle of gender equality in recruitment, employment, training, payment, remuneration, reward, and promotion, social insurance, health insurance, unemployment insurance, working conditions, labor safety, working time, rest time, and other welfare regimes. Additionally, there was no forced labor or child labor involved in any production and business activities at FPT.

Over the past 34 years, FPT has strictly complied with the employment law to protect employees’ rightful benefits fully. 100% of FPT’s employees participated in collective labor agreements at all levels.

Shareholders and Investors

In 2021, FPT stock received significant attention from domestic and foreign investors due to its strong growth potential and high stock liquidity with an average trading volume of 2.4 million shares/session. Transaction value doubled compared to 2020, reaching 52.5 trillion VND. The stock price closed on December 31, 2021, at VND 93,000/share, an increase of over 50% compared to the beginning of the year, outperforming the rise of VNIndex in 2021.

Financial highlights

Faced with difficulties and challenges caused by the complicated developments of Covid-19, FPT responded flexibly to exploit its position and leverage opportunities and resources to the fullest to ensure the set goals. As a result, revenue and profit before tax (PBT) increased by 19.5% and 20.4%, respectively, reaching 35,657 billion VND and 6,337 billion VND. IT service revenue and PBT for foreign markets increased by 21.2% and 23%, respectively, double the growth rate in 2020. Digital transformation revenue in 2021 witnessed an impressive growth rate at 71.5%, reaching 5,522 billion VND due to the explosive global demand for digital transformation. In addition, earnings from Made-by-FPT products and solutions increased by 42.8%, reaching 713 billion VND, creating a driving momentum to expand FPT’s profit margin in the long term.

2021 was a year full of sublimation for FPT stock. Nevertheless, FPT’s market capitalization continued to conquer a new peak at 84,395 billion VND, up 82.1% over the previous year.

FPT’s market capitalization over the years

2019
0
billion VND
2020
0
billion VND
2021
0
billion VND

As a leading technology enterprise, FPT has always affirmed its top position in the market in all core business areas. In the technology sector, FPT was a pioneer in new technology trends with an ecosystem of Made-by-FPT platforms, solutions, products, and services to meet the needs of organizations and businesses of all sizes. The year 2021 also witnessed the synergistic cooperation between FPT and Base.vn, marking the first steps toward “synergizing digital transformation for a mighty Vietnam”. In telecommunications, we were one of the top three Internet service providers in Vietnam, with infrastructure reaching 94% of provinces in Vietnam. In education, FPT Education was the educational brand with international influence. FPT has been honored to receive outstanding awards from prestigious organizations thanks to those unremitting efforts.

  • “Best Companies to Work for in Asia” in 2021, based on an exclusive survey conducted by HR Asia Magazine with 30,000 employees of 581 companies in Vietnam.
  • “Vietnam’s Leading Data Center Service Provider” at the Cloud & Data Center 2021 Award Ceremony organized by W.Media Asia Pacific.
  • Top 10 listed companies with the best governance capacity and Top 10 enterprises with the best competitiveness directed by the Vietnam Chamber of Commerce and Industry.

Ensuring shareholders’ interests

Financial benefits

The Group has fully paid dividends to shareholders in accordance with the dividend policy approved by the AGM 2021 and publicly announced on the Group’s website. As follows:

  • Pay the remainder of 2020 dividend in cash to shareholders at the rate of 10%/par value on June 16, 2021.
  • Paying stock dividends in 2020 to shareholders at the rate of 15%, closing on June 2, 2021.
  • Advance dividend for the first period of 2021 in cash to shareholders at the rate of 10%/par value on September 1, 2021.

With revenue and profit continuing to grow at double-digit highs, earnings per share (EPS) increased by 21.4% to 4,349 VND/share. Return on equity (ROE) was at a high level of 26.7%.

“Fire proves gold. Adversity proves men”. FPT once again shows its flexible adaptation and resilience in difficulties, reinforcing its position as a leading private technology company and ensuring financial benefits for shareholders and investors.

Non-financial benefits

FPT always fairly and appropriately provided the highest rights of shareholders, which were stipulated in the Corporate Charter and protected by law.

FPT ensures information transparency through specific actions:

  • Comply with conflict of interest declarations for managers and suppliers.
  • Comply with regulations on information disclosure.
  • Disclose monthly and quarterly information about enterprises, production, and business data… accurately, continuously, transparently, and timely.
  • Prepare and provide quality financial statements, corporate governance reports, annual reports, and sustainable development reports. Detailed information about the Corporation complied with related regulations and standards.
  • Provide bilingual information disclosure (Vietnamese and English) for foreign shareholders and investors to quickly and conveniently keep updated.
  • Continually hold domestic and international investor meetings.

In 2021, FPT complied with all critical legal provisions related to corporate governance in general and corporate governance regulations applicable to listed companies. At the same time, to better comply with the regulations on corporate governance, FPT also made efforts to improve the quality of corporate governance according to international standards through the application and increasing adherence to the criteria in the OECD Principles of Corporate Governance, ASEAN Corporate Governance Scorecard and Vietnam Corporate Governance Code of Best Practices co-developed by the State Securities Commission of Vietnam and International Finance Corporation (IFC).

In 2021, FPT was on the list of Top 5 Enterprises with the best corporate governance – in large-cap Group.

Green stock

Following the general trend of encouraging large global enterprises to develop sustainably, be environmentally and socially responsible and increase corporate governance capacity, international investors also consider and carefully evaluate these aspects before making any investment decisions. The “Responsible Investment” trend has gradually penetrated Vietnam’s relatively young capital market through enormous resources from international investment funds, especially in developed countries. Therefore, Vietnamese businesses that focus on sustainable development will quickly mobilize capital and expand their scale. With the desire to bring positive values to Vietnamese society, FPT saw this as an opportunity to take advantage of its leading position in bearing technology and join hands in realizing the Union’s sustainable development goals. United Nations in Vietnam. In addition, the Corporation was also committed to sustainable development. In 2021, FPT continued to maintain its position in the Top 20 VNSI green stocks, with a total ESG score of 76% (2020 total score is 65%).

The Vietnam Sustainable Development Index (VNSI) was officially introduced by the Ho Chi Minh City Stock Exchange – HoSE in July 2017, with a composition of 20 listed companies with environmental, social, and governance best practices. The VNSI Index shows the investment performance of sustainable stocks and attracts international institutional investment funds. The sustainable development score is evaluated based on more than 100 indicators under three pillars: Environment, Society, and Corporate Governance. VNSI index aims at the following objectives:

  • Determine sustainable development standards for listed companies.
  • Support institutional and individual investors to identify “green” businesses for investment.
  • Strengthen the sustainable development trend of the entire economy.
  • Define environmental, social, and governance best practice criteria.
  • Add a new investment tool, contributing to the growth of the stock market and the economy.

Community

In 2021, the second year in a row, Vietnam’s economy and society continued to be heavily affected by the Covid-19 pandemic. As a leading technology enterprise, we must ensure good growth in business targets and enhance social activities to overcome challenges towards a better society and a prosperous nation.

With the cooperation of 37,180 employees, in 2021, FPT sponsored 183.6 billion VND in total for more than 100 CSR activities, creating practical spiritual and material values for 134,494 people throughout the nation. Activities mainly focus on supporting the community in preventing and controlling Covid-19; digital/high-quality human resources training; helping the underprivileged; blood donation…

Joining hands with the community to fight against Covid-19

Covid-19 has caused millions of people to become infected and lose their jobs. Therefore, with the desire to share with the community to overcome the unprecedented impacts, FPT has implemented 67 activities directly related to preventing the Covid-19 pandemic, with a total amount of 69.5 billion VND and 57,556 beneficiaries.

As soon as 13 field hospitals were established in Ho Chi Minh City and Da Nang, FPT quickly sponsored the IT infrastructure and equipment to promptly support the medical treatment activities of frontline doctors and nurses. Besides, FPT also accompanied the Hope Fund to implement CSR programs that made impacts. The “F0 medicine bag” program for Covid-19 patients has donated more than 26,000 medicine bags. The “Computers for children” program with 3,300 computers awarded to pupils with difficult circumstances in 7 southern provinces. Furthermore, FPT also immediately launched the “Blood of gratitude program” with 4,147 units of blood donated from employees nationwide.

In addition, FPT has also continuously deployed practical support activities such as isolation areas, daily-life items, food, etc., to support isolation work and ensure safety in the social distancing period with meaningful projects such as “Rice bag of Love” and “Strengthening the frontline”. Thousands of rice and vegetable bags were sent directly to poor households, disadvantaged children and people with disabilities in Ho Chi Minh City for their life support. Besides, FPT also accompanied the Hope Fund to support frontline forces, including soldiers, doctors, and medical staff, in the fight against the pandemic using medical supplies. We proudly empowered about 10,000 soldiers, doctors, and medical staff from more than 30 frontline units. Additionally, wherever we’re present, we have isolation and vaccination areas. In 2021, we supported thousands of isolation places and vaccination points at critical localities such as Hanoi, Can Tho, Ho Chi Minh City…

In order to support orphans who unfortunately lost their parents due to Covid-19, FPT initiated and accompanied the Hope Fund to raise 1,000 children aged from 06 to 18 in our Hope School.

Furthermore, the Corporation has also provided cash, necessities, medicines, essential medical supplies, and equipment to more than 13,000 employees and their relatives affected by the Covid-19 pan emic in many provinces and cities across the country with a total value of more than 26 billion VND.

FSOFT Huong ve mien trung 02
FSOFT Xuan yeu thuong DN 02
FSOFT Xuan yeu thuong DN 03
TPHCM 1
IMG-1317-9183-1631613189
Previous
Next

Developing digital high-quality human resources

Highly qualified human resources with comprehensive soft skills are a key growth engine and a competitive advantage of technology companies. Therefore, one of the crucial directions in FPT’s sustainable development strategy is to promote the development of high-quality human resources, especially digital human resources, to meet the market’s needs in the industrial revolution.

There were 74,313 equivalent learners in all educational levels of FPT Education in 2021. EduNext – a learning platform based on the social construction methodology, has been successfully deployed in the FPT education system from universities, colleges, and high schools, with nearly 9,000 teachers and students joining the platform and more than 7,600 training hours.

To facilitate the comprehensive development of talented young students across the nation, FPT Centre for Young Talents (FYT) provides scholarships for students with distinguished academic achievements and national and international awards every year. Currently, more than 550 students have participated in FYT. Through the platform, students are encouraged to pursue their aspirations, exchange ideas, be inspired, and at the same time improve soft skills necessary for their future. As a result, many FYT members grew into influential founders, managers, scientists, and experts domestically and internationally. In 2021, 30 scholarships were granted to young talents with a total amount of 216 million VND respectively.

In order to find, attract and foster talents, in 2021, FPT also spent 97 billion VND to award Nguyen Van Dao scholarships to 9,500 students with excellent academic achievements in many provinces across the country.

FPT also organized the VioEdu online math tournament for elementary and junior high school students across the country, along with student support activities. Not only was it the playground, but it also lit up the passion for learning Math – a subject that builds an essential foundation for future technology engineers. After three seasons with thousands of rounds of competition, the contest has been evaluated as successful when attracting up to 30 million students to participate, affirming its large-scale, prestigious reputation. The tournament was organized based on the VioEdu online learning platform, which applied AI and big data to create personalized questions and exercises. Moreover, during the prolonged social distancing period due to the impact of the pandemic, VioEdu has supported 40,000 schools to evaluate their students.