The 2022 – 2024 strategy
With a customer-centric orientation, the Corporation continues to innovate business and sales activities to expand the customer base of all sizes and fields, promoting sustainable growth in the long term.
In foreign markets, FPT will focus on building consulting capacity, developing new technology solutions to complete the digital solution package for global customers, continuing to pursue the strategy of “whaling” and focusing on exploiting customers with large sales scale. In order not to miss any opportunities, FPT prioritizes human resource development not only in Vietnam but also in other regional centers such as India, Philippines, Slovakia, Czech, Canada, Costa Rica, Columbia, Japan…; expanding investment in new markets, meeting rising demand on a global scale. FPT will be brought to become a strategic partner in the digital transformation journey of millions of dollar customers globally.
With private enterprises, especially leading corporations in the Finance, Real Estate, and Manufacturing industries, the Corporation focuses on providing technology systems and platforms such as ERP, CRM, HRM, production management… Besides these, FPT will also integrate applications, specialized high-tech solutions, and cloud IT infrastructure management services.
With SMEs, FPT continues to develop and expand Made-by-FPT solutions. In combination with Base.vn – the business management platform, FPT’s technological ecosystem will create a single all-in-one platform that meets the customers’ needs of all fields.
Furthermore, FPT promotes new services and products for end-users, providing the best service experiences at every touch point. Accordingly, the consumer services and products developed/distributed by FPT will be widely available throughout 63 provinces and cities in our stores, distribution channels, and to our agents. At the same time, customer service quality will continuously be improved upon using Chatbot, Voicebot and AI systems…
As a leading technological company in Vietnam, FPT aims to anticipate global technology trends, paving the way for the development of the domestic technology market for the urgent needs of businesses, organizations, individuals as well as sustainable corporate development.
To pursue thisorientation, the Corporation will continue to invest in technology in the following areas:
Set aside at least 5% of pre-tax profits of the previous year to spend on research and development activities. In particular, the Corporation will spend 300 billion VND and even more on AI in the next five years, depending on real-world requirements. Work closely with AI Research Institute – Mila in training artificial intelligence human resources. In which, FPT proposed to the Director of this world’s leading AI Research Institute to open a research and development center of Mila in Vietnam in the near future.
Strategically invest in potential technology platforms, solutions, and products. In 2021, FPT made a strategic investment in Vietnam’s most popular corporate governance platform – Base.vn, expanding SME’s products and services ecosystem. Currently, there are 7,000 small and medium enterprises using applications on the Base.vn platform.
Promote innovation, “start-ups within the Corporation”. In the past five years, through iKhien – an award for finding, promoting, and replicating FPT’s innovations, more than 2,500 initiatives were implemented throughout the Corporation, helping increase labor productivity by 30%. Among them are innovations that have become popular platforms in Vietnam and actively contributed to the Group’s development such as: Business process automation platform – akaBot; blockchain technology platform – akaChain.
Attract talented young technology experts. Joining FPT, technology experts will have opportunities to challenge themselves in technological problem solving at the national, industry, and sector level and discover the true transformative power of technology. For example, in 2021, FPT experts successfully solved the national problem of HOSE’s technical issues within 100 days.
Core technologies
In 2022 and the following years, FPT will continue to invest in the Made-by-FPT technology ecosystem. This ecosystem is based on trend-leading technologies such as AI, Cloud, BigData, Blockchain, Hyper Automation in order to develop and provide products, solutions, and platforms that are open, reliable and flexible, innovative, secure, and highly applicable in all fields such as e-governance, transportation, healthcare, finance and banking goods, telecommunications, education, manufacturing and consumption…
Artificial Intelligence – AI
We will improve AI’s ability to create “virtual experts” in each field/industry, thereby resonating the power of humans and machines in all socio-economic fields. Furthermore, AI technology will also be integrated into all Made-by-FPT products, solutions, and services to create smart products and solutions with outstanding features.
The FPT.AI platform with more than 20 solutions has been serving more than 11 million end-users and 200 million requests per year. In addition, FPT has developed and trained virtual specialists such as virtual recruitment specialists, virtual customer care specialists, virtual medical specialists, and virtual sales specialists, helping businesses and organisations achieve consistent breakthroughs in performance.
We are also promoting the formation of an AI research community in the AI center built in Quy Nhon, Binh Dinh. Currently, the Corporation has gathered more than 300 experts and 40 doctors with remarkable AI achievements.
Cloud
The Corporation tends to become one of the leading cloud service providers with a diverse ecosystem of products to meet all customer needs. The Cloud will help accelerate innovation, thereby creating a leap in labour productivity and enhancement of customer experience.
Within the next three years, the total investment for Cloud technology research (including the costs of infrastructure equipment and application development) of FPT is approximately 2,300 billion VND. In particular, The Corporation will focus on building Cloud equipment infrastructure (Data Center) that meets the Tier III Constructed facility standard.
FPT’s Cloud services have exceptional features due to:
- The virtualisation platform of VMWare and OpenStack;
- FPT’s 04 modern Data Center system located in Vietnam, stable operation through 07 international fiber optic connections;
- Direct connection to the Public Cloud system from major firms (Microsoft, AWS, Google);
- Ready-to-expand backup storage systems for operating more than 10,000 virtual servers.
- A variety of products, solutions, and utilities from infrastructure services (IaaS), platform services (PaaS) to software services (SaaS);
- Flexible system architecture, ensuring strict requirements on system design and information security;
- Being ready to expand and enhance, ensuring the stability of operational business processes;
- Active security, multi-layer security model compliant with ISO 27001, 27017 standards; integrating advanced technology with leading security partners globally.
Some typical projects of the Cloud infrastructure transformation in 2021:
- Deploying ERP systems on FPT Cloud environment as well as other advanced technologies for 90 member companies of Dat Xanh Group in 28 months. The project is expected to shift the entire IT infrastructure, deploy digital transformation solutions on the FPT Cloud environment in order to promote the advantages of speed and scalability of Cloud computing and build an Integrated data platform to optimise data analytics in the Cloud.
- Moving the entire ERP system to the Cloud helps GreenFeed reduce operating costs, save 50% of investment costs, is easily upgradable, manage manages on-demand and fully meets security commitments in accordance with International standards
Big Data
Data is like the new fuel of the business. Most current and future values have been derived from data. FPT will focus on exploiting the power of data to help improve agility and flexibility in all conducted operations as well as governance, whilst simultaneously enhancing labor productivity.
Accordingly, we will focus on:
- Establishing standard data collection, processing, and analytical processes, which can be flexibly applied to businesses of all sizes and fields;
- Building the Data Lake with data sources collected from all relevant connection points in business operations and corporate governance.
From 2020, the Corporation has invested 1 million USD in building a data lake that gathers all data from financial records, sales management data and human resources information for the Corporation and its subsidiaries. This data lake allows all levels of management to maximize governance efficiency by granting swift access to all the close-to real-time data in multiple fields. At the same time, the data lake is also automatically alerted based on stated goals, helping the management team capture appropriate information/issues and utilising it to make timely decisions.
Typical BigData projects:
- Customer data platform: built from 2021, to provide appropriate care, sales and operation suggestions based on big data processing systems and data learning models. This platform has benefited FPT 124 billion VND from exploiting data resources. FPT has expanded this platform to market segments of advertising services, sales, retail customer care, etc. It is expected to increase 50% – 70% of data usage efficiency on the system compared to that of FPT with before.
- Multi-channel customer care: Synchronous connection system – consistent real-time data from all online & offline customer care channels helps automate some customer touchpoints, personalise interactions with customers, and optimise channel resources. The system made 2 million calls/year, saving 25 billion VND in operating costs and increasing the operator’s productivity, especially during the lockdown.
Blockchain
FPT aims to become a leading company in Blockchain technology. Accordingly, we have been continuing to promote the research and development of Blockchain technology in the direction of:
- Focusing on bringing Blockchain into the financial and banking sector;
- Developing the akaChain platform by providing automated deployment resolutions on various cloud infrastructures, pre-made business application templates, and professional support services.
The Made-by-FPT technology ecosystem
With advanced platforms, solutions, products, and services, the Made-by-FPT technological ecosystem helps businesses and organisations of all sizes and fields accelerate digital transformation, increase productivity, save costs,and take advantage of all resources to overcome challenges. With a revenue growth rate of 42.8% in 2021, the Made-by-FPT technological ecosystem is considered one of FPT’s key growth drivers in the long term.
The Made-by-FPT technology ecosystem is developed based on core technological platforms, including AI, Blockchain, Cloud, IoT, and Low-code. It has a broad applicability in most required fields such as e-government, transportation telecommunications, healthcare, finance and banking, telecommunications, education and manufacturing…
Governance activities focus on 06 critical programs, including training, improving corporate governance capacity and efficiency, job wage program, rotation, OKRs and digital transformation.
Training: The Corporation continues to motivate employees in training activities to supplement and share up-to-date knowledge and experiences. Combining various training forms from face-to-face, online or hybrid formats utilising the constructivism learning method to maximise effectivity..
Improve governance capacity and efficiency: FPT will improve reporting channels, alignment, and synergy throughout the whole Corporation, improve quality and efficiency in business administration/support activities and underpin sustainable growth.
Job wage: we create transparency and equality in compensation, in which everyone is paid based on performance to provided added motivation for increased contribution.
Rotation: Leaders and managers at all levels across the Corporation will continue to rotate in order to maintain their creativity and motivation and to dedicate themselves to a common goal.
OKRs: Each individual, department, subsidiary, and the Corporation continues to set challenging goals with specific points of action. The OKRs will be monthly and quarterly evaluated to promote consitent efforts and flexibly adapt to organisational operations and task deployment.
Digital transformation: We continue to create an environment to promote and implement digital initiatives to accelerate the Digital Transformation process within the Corporation under FPT Digital Kaizen methodology. The application of technology in management activities helps the Board of Directors to quickly and accurately capture information, support timely decision making, thereby optimizing management and operation activities.